Regional Director of Operations - Greens

Are you the One?

If you are a strong leader, self-motivator, team builder with a minimum of 7 years of hotel industry experience with at least 4 years at the General Manager level, a college or higher level education, and you are able and prepared to travel extensively, this may be the opportunity for you!

Key Responsibilities

• Responsible for the overall financial performance of the region by maximizing top line revenue and optimizing EBIDTA. 
• Ensure that each Greens hotel is maximizing the Guest and Associate experience.
• Develop, maintain and ensure compliance with Greens and brand hotel operating policies and procedures.
• Motivate, coach and train GMs, set goals and hold GMs accountable, and provide appropriate feedback, rewards, and recognition.
• Hold GMs effectively accountable for managing and motivating associates and achieving overall financial results, and guest and associate satisfaction.
• Ensure proper, appropriate and timely operations reporting and record keeping both at the Greens hotels and at the corporate office.
• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and ensure the development of, and adherence to, Greens hotel operations policies, protocols and SOP’s.

Primary Functions

• Lead the process of developing, with the active participation of the GMs and the corporate team leaders, the annual Business Plan for each hotel.
• Ensure implementation of Greens approved Business Plan for each hotel.
• Ensure Operations within Greens approved budget for each managed hotel.
• Gain and maintain excellent knowledge of competition and general industry trends.
• Monitor operating results and compare outcomes with budgets, other Greens managed hotels’ performances and with industry averages.
• General safety of all Greens Hotels guests and associates through safety inspections and compliance, administering of safety awareness programs and training, conducting accident investigations when needed, and timely communication with the Director of Operations.

The ideal candidate will be:

• Read daily Emails from Greens General Managers and respond as appropriate.
• Conduct private daily telephone call meetings with each General Manager to review daily emails, daily flash reports, daily activities and performance outcomes.
• Conduct monthly meetings of Department leaders and General Managers to review operations outcomes, progress, and accountability.
• Inspect Greens hotels for Quality Assurance standards.
• Track Greens performance standards for each hotel. Performance standards include:
  • Brand & Greens Quality Assurance
  • RevPar Indices
  • Net Operating Income (NOI)
  • Record keeping and reporting
  • Supplies storage, ordering and PAR maintenance protocols
  • Brand & Greens Guest Satisfaction Indices
  • Conduct regular and timely performance reviews of GMs.

What are we looking for?

To fulfill this role successfully, you must possess the following skills:

• Willing to take responsibility and accountability for the team.
• Well groomed and professional appearance.
• Willing to work on weekends and holidays if required.
• Effective communication skills.
• Good listener.
• Emphatic and tolerant.
• Open with praise, discreet with criticism.
• Consistent and congruent.
• Rational, prudent and practical.

Performance Standards

Performance shall be measured by achievement of the:

• Greens managed hotels’ business plans
• Greens budgeted NOI
• Greens hotels RevPar Index goal achievements
• Meeting and maintaining brand rankings
• Greens Check Scores