Regional Customer Service Representative - Airgas
Kennesaw, GA
About the Job
JOB SUMMARY:
Works with Sales and Branch personnel to support Regional customer service efforts, specific to small balance and targeted accounts. Contacts customers with delinquent accounts, initiates appropriate action, and maintains records according to established procedures within the company’s Credit Manual in a manner that will result in maximum sales, sound receivables, and prompt conversion of receivables into cash with a minimum of past dues. Responsible for dispute and problem resolution, in support of efforts to win new business or regain lost accounts.
ESSENTIAL FUNCTIONS:
- Responsible for maintaining healthy, positive relationships with customers, identifying dissatisfied current/past customers and supporting field efforts to grow/support smaller balance customers.
- Reviews status of delinquent accounts and initiates collection action by contacting each account within established Credit Policy, and working with Branch personnel to that end.
- Records information about financial status of customer and status of collection efforts.
- Prepares correspondence on delinquent accounts requiring special handling.
- Skip-traces accounts according to established practice.
- Researches disputed delinquent account balances.
- Corrects any errors, including misapplied payments, reversed late charges, and over payments.
- Generates reports and keeps the VP Finance and Area VP’s advised of portfolio soundness and any other issues within the credit function of the company.
ADDITIONAL RESPONSIBILITIES:
- Also responsible for security of files, and reports of delinquent accounts.
- Other duties and projects as assigned.
Qualifications
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent (GED)
- 2-5 years commercial collections and/or customer service experience.
- SAP knowledge and experience a plus.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Individual must be customer-oriented, friendly, and willing to provide top-notch customer service.
- Good organizational and interpersonal skills, as well as an ability to motivate and communicate effectively with both customers and Branch/field staff.
- Proven ability as a critical thinker and problem solver, along with ability to prioritize and deal with multiple tasks.
- Excellent oral and written communication skills.
- Strong PC skills with proficiency in Microsoft Excel and Word, and/or Google Sheets.
- Ability to work independently and under some pressure to meet deadlines.
- Maintains working relationships with operating personnel within the company, promoting positive and progressive credit and collection practices for the purpose of giving and exchanging information and works jointly on customer problem resolution.
- Working knowledge of the Fair Debt Collection Act, the Consumer Credit Collection Act, Federal Fair Billing Act and State and Federal laws applying to collection activities.
- Ability to read, speak, write, spell and understand the English language
- Occasional lifting up to 25 lbs.
- Frequent sitting, bending up to 90%.
- Must be able to operate in a drug-free, tobacco-free workplace.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability