Regional Clinician Operations Leader at Signify Health

How will this role have an impact?

The Regional Clinician Operations Leader plays a critical role in cultivating a culture of clinical and business excellence within their regional clinical network. With clinical and business oversight of a leadership team responsible for over 1,000 clinicians in their region, this leader has ultimate responsibility for operations and business success in their market. An inspiring coach and leader of people, the Regional Clinician Operations Leader is focused on building and developing a team of Operational Managers who develop a clinician team that consistently delivers unparalleled care and patient connection. Specifically, this leader partners with and coaches their team to deliver on the core business with excellence, embrace change in an evolving healthcare ecosystem, and launch new products, programs, and services to keep our communities healthy. The Regional Clinician Operations Leader, brings deep knowledge of how to develop strategies to improve key operational metrics to help their teams identify and address performance opportunities and grow the top-line through the delivery of clinical services. This individual is responsible for collaborating and partnering with clinical and operational leadership to ensure our provider network abides by all legal and regulatory guidelines with safety of our colleagues and patients top of mind.

This role will report to our Vice President, Clinical Operations.

What will you do?

To enable sustainable market success, the Regional Clinician Operations Leader is specifically responsible to:

• Lead a team of Operations Managers that directly supervise a clinician network of over 1,000 clinicians that complete in-home and video (virtual) evaluations and support the enhancement of Signify’s Service Delivery.
• Cultivate and maintain a healthy talent pipeline, including overseeing the development of Operations Managers.
  • Set the Regional talent agenda for clinicians, including oversight to ensure an appropriate staffing pipeline, and succession planning in partnership with Capacity Management Leader.
• Manage and maintain the clinical workforce within the region to meet Regional KPIs.
• Guide and support your team in day-to-day management, with focus on meeting client expectations without compromising clinical quality.
• Set and communicate organizational priorities, based on Corporate and Regional direction; ensure the team understands the "why" behind new initiatives and are able to engage their teams to embrace change.
• Conduct regular formal and informal check-ins with all Operations Managers to track progress against business and developmental goals and company KPIs.
• Lead initiatives to improve performance measures (e.g. workflow, Net Promoter Score, client expectations, etc.) by coaching Operations Managers to identify and address root-cause barriers to success.
• Leads collaboration with cross-functional teams to integrate technology solutions into clinical operations
• Other duties as assigned.

We are looking for someone with:

• The ability to quickly make strategic decisions to address operational challenges.
• Lead, motivate, and manage a team of leaders to ensure operational success.
• Proven understanding and success in operational metrics and strategies across a large region.
• Experience in national healthcare delivery models and clinician network management.
• Proven track record of leading a large, geographically dispersed team of clinicians.
• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field required.
• Minimum of 10-15 years of experience in healthcare operations management, with at least 7-10 years in a leadership role.

The base salary hiring range for this position is $122,400 to $221,300. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make health care more personal, convenient and affordable.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.