Regional Cardiology Sr. Practice Manager - University of Rochester

Responsibilities **Position Summary:** Serves as the office manager in an ambulatory setting for assigned practice(s). Supervises, coordinates and/or monitors the work activity of employees, develops goals and objectives and is responsible for overall facility operations for the practice for assigned office(s). Maintains a positive work environment by behaving and communicating in a respectful and professional manner with patients, coworkers and supervisors. Responsible for high quality patient focused experience within the practice. Occasional evening and weekend work is possible. Under the direction of the Cardiology Administrator and in close collaboration with the onsite physician and nursing leadership teams. Works with high degree of independence and judgement to critically think, problem solve and ensure issues are addressed. **Responsibilities:** **Clinic Management:** 1. This position is responsible for the day-to-day clinic management, facility management for assigned practice (s) & clerical services. Serves as primary contact for assigned building/facility (s). Point of contact for all providers, referring providers, staff, vendors and facilities. Collaborates with our affiliate departments as necessary. Actively manages and incorporates ICARE values and actively monitors Press Ganey results ensuring positive patient satisfaction results. 2. Facilitates and coordinates Emergency Preparedness activities and responsible for maintenance requirements for assigned practices ex) downtime procedures. 3. Manages the planning, monitoring, analyzing and implementing of patient and physician outpatient schedules for assigned Monroe Cardiology office(s) including provider templates, unexpected provider absences, on-call schedules, and vacation schedules. 4. Joint Commission survey preparation and asset audit tool reviews. **People Management:** 1. Directs and supervises clerical staff across assigned practices; assessing and evaluating performance, providing feedback, additional resources and training when needed. Provides consistent feedback to staff on their performance and achievements. Counsels clerical staff regarding performance issues and develops with the staff, plans to improve. Appropriately delegates tasks and enables staff to act independently with the authority to intervene if needed. 2. Ensures staff and processes align in with providing high quality patient experience and addresses concerns or issues in timely fashion. 3. Evaluates the ongoing needs of the clerical staff and assists with developing plans to ensure all needs of the providers, staff and patients are met. 4. Weekly HRMS payroll review. 5. Provide back up support and perform clerical roles and duties when necessary. 6. Oversees staff compliance with established workflows, providing staff support and guidance. Performance Management of direct reports. 7. Coordination of support staff scheduling, annual health updates, mandatory training. **Practice Operations:** 1. Oversees and maintains eRecord work queues and established workflows, provides support and guidance to staff to resolve any issues. 2. Responsible for control and accuracy of petty cash, cash reconciliation and deposits. Investigate any discrepancies with the daily copayment deposits and resolves issues as needed. 3. Provide departmental HR support: contact job candidates and coordinate interviews, recruitment, hiring. Onboard new staff and faculty to the department. 4. Act as a lead Super User for all eRecord upgrades, attending monthly Super User meetings and providing eRecord support to all staff. 5. Information reporting: provides supervisor with room usage report, patient statistics and other operation reports which monitor clinic functions as directed. 6. Assists in coordination of new site development for Cardiac Care including new business and moving existing locations as needed. 7. In collaboration with Cardiology senior leadership, establishes policies and procedures regarding scheduling, testing and reporting. Ensures standardization of resources used in current clinics and growth of new clinics. 8. Troubleshoots and solves problems proactively and as they arise. Handles patient/customer complaints and performs service recovery. Models excellent customer service to patients and their families, providers, and staff. **Facility Operations:** 1. Oversees facility maintenance, repair and miscellaneous items that come up and ensure infrastructure quality and maintenance. Works with Outpatient Administrator on replacement equipment or expenses/repairs required for building, equipment or infrastructure. Also, includes access, security and parking maintenance at locations. 2. Responsibility to ensure ordering and maintenance of supplies and administrative infrastructure for ordering for the offices. 3. Day to Day vendor maintenance and management for internal or outsourced supplies providing services to clinics. 4. Assist in designing and implementing departmental workflows following University policies and procedures, following up and tracking their progress. 5. Provide administrative support to Practice Administrator, Sr. Assistant Nurse Manager, and staff as needed. Serve as primary back up coverage for Practice Administrator for all non– clinical related matters and clerical staff management. 6. Other: Performs other duties as required, including attendance at ambulatory leadership meetings, both routine and ad hoc, working on special projects for Ambulatory Care. Other duties as assigned **Requirements:** + College graduation required + 1 year of relevant administrative experience required; + or equivalent combination of education and experience required + Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects. Advanced knowledge of medical practices, terminology, and policies. Microsoft Office skills: intermediate proficiency with Microsoft Word and Excel preferred. The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. **How To Apply** All applicants must apply online. _EOE Minorities/Females/Protected Veterans/Disabled_ **Pay Range** Pay Range: $ 18.27 - $ 33.65 Hourly _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Location:** Medical Faculty Group **Full/Part Time:** Full-Time **Opening:** Full Time 40 hours Grade 051 CVSL Regional Cardiology **Schedule:** 8 AM-4:30 PM