Regional Administrator - Eagle Fire

About Us:

CANA Communications, an Eagle Fire owned company, has been dedicated to protecting people and property with life safety systems since 1982. We offer a comprehensive range of services and programs in fire alarm, security, and communications systems tailored to meet the unique needs of each facility we serve.

POSITION SUMMARY:

The Regional Administrator serves as a key liaison between the Regional office, customers, vendors, and Field Support Services. This role is vital for ensuring effective communication, resolving administrative issues, and adhering to company policies and procedures.

DUTIES AND RESPONSIBILITIES:

• Provide administrative support to the Regional Manager, facilitating efficient management of regional service centers.
• Assess and refine organizational and developmental processes within the region, identifying gaps and implementing strategies to enhance service center efficiency.
• Create and maintain customer records in Dynamics, ensuring accurate and complete information for all accounts.
• Oversee all regional service invoicing processes, including research and resolution of customer invoicing issues and follow-up on overdue transactions.
• Engage in internal and external customer interactions related to accounts receivable and accounts payable.
• Manage emergency service calls, ensuring timely response and appropriate action for all after-hours inquiries.
• Execute routine and non-routine phone procedures, including emergency notifications, voicemail updates, and service ticket requests from phone providers.
• Administer local regional purchasing processes, ensuring transparency and compliance with the purchasing SOP; manage purchase tracking and vendor relationships to optimize spending and negotiate pricing.
• Process customer and vendor requests for Certificates of Insurance.
• Generate and analyze reports related to work orders, purchase orders, inventory maintenance, vendor/customer relationships, and regional vehicle management.
• Provide support to sales staff as needed.
• Perform other related duties as required.

JOB SPECIFICATIONS:

• Exhibit characteristics that promote teamwork and collaboration.
• Possess excellent written and oral communication skills; fluency in English is required.
• Deliver exceptional customer service with a professional demeanor.
• Demonstrate strong computer skills, including intermediate proficiency in Microsoft Office Suite.
• Effectively manage multiple projects and prioritize tasks.
• Maintain a detail-oriented approach in all responsibilities.
• Interact well with individuals at all levels, both internally and externally.
• Adapt to change, resolve conflicts, and solve problems with minimal supervision.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required; advanced education preferred.
• 5+ years of experience with Excel and Outlook.

Cana Communications, an Eagle Fire owned company, is an equal opportunity employer.