Regional Administrative Coordinator - FirstSteps for Kids, Inc.

Impact

The ideal FirstSteps Regional Administrative Coordinator (RAC) can be described as an amazing people-person who is always welcoming and knowledgeable and capable of connecting our team members, our clients, and our visitors to the resources, people, and information they need. This individual understands systems and the importance of creating, communicating, and managing simple processes essential to operational success. In essence, our RAC ensures that our Center is a warm, kid-friendly, organized, chaos-free place of learning and connection -  a place everyone loves to visit.

Overview of Regional Scheduling Coordinator Position:

As our Regional Administrative Coordinator you will significantly contribute to the organization and management of our Bay Area Center where our little ones meet with their clinical team to learn and socialize. As such, as our RAC you are critical to ensuring the Center runs seamlessly and that both our kids and your fellow FirstSteps team members have what they need to be successful. In this role, you will have the opportunity to regularly interact with and learn from our young clients, their caregivers, and both our clinical and administrative staff as the "connector" for all parties. 

Core Responsibilities of our Regional Administrative Coordinator:

• Management of our West Los Angeles Center including but not limited to:
  • Greeting & signing-in/out of all visitors and staff entering and exiting the Center
  • Answering and management of all incoming calls, voice mails, faxes
  • Inventory ordering and management per operation budget
  • Coordinating with our Technology & Facilities Manager for equipment and facilities related needs/repairs
  • Creating and maintaining optimal work and learning areas for both our team and our clients
  • Creating and maintaining dynamic team and event bulletins posted in our break room and electronically via Microsoft Teams & Sharepoint
• Support of Client and Staff Scheduling including but not limited to:
  
  • Utilizing our scheduling software to assist our Regional Scheduling Coordinators when changes arise or when they are out of the office
  • Scheduling / room assignments for clinical activities planned in the Center
  • Creating all new hire training appointments in our scheduling system
  • Confirming treatment session availability for our clinical team members
• Assisting with Client Support Needs including but not limited to:
  • Anticipating and providing non-clinical support as needed/requested during Center-based service periods
  • Assisting with new client /caregiver tours of our Center 
  • Assisting with the non-clinical aspects of our FirstSteps for Friends Summer-Intensive program and related Center events
• Resource & Culture Ambassador including but not limited to:
  • Assisting with event planning and execution
  • Managing our clinical instructors' office tasks and attendance
  • Assisting team members with administrative processes/procedures
  • Managing time-off requests
  • Managing birthday and celebratory announcements
  • Providing our new hires training and Center orientation

FirstSteps on Diversity & Equity

We are an equal opportunity employer which means that we value diversity, equity, and inclusivity in all aspects of our work - in our service delivery with our clients, in collaboration with families and communities, and in our organizational culture and practices with our staff. We strive to serve a diverse population of children and their families and see a responsibility to address the issue of inequity in access to ABA services across different cultures. 

As a service provider employing hundreds of staff to support our children and their families, we believe that we have a responsibility and an opportunity to contribute to social change and a kinder and more compassionate world by living our values of diversity and equity in all our daily operations. When we provide a more diverse learning environment for our clients and their families, we provide a more meaningful experience for all and contribute toward a more equitable future for everyone.

Being part of team FirstSteps affords many opportunities and benefits, including (but not limited to)

• Paid time-off for vacation
• Paid time-off for illness
• Banked paid time-off hours for work anniversaries
• Health Insurance with generous employer contribution
• Access to discounted dental and vision Insurance
• 401(k) Retirement Plan with generous company match
• Professional and General Liability Insurance Coverage under FirstSteps' policy 
• Participation in Student Loan Refinancing Discount 
• Employment Assistance Program
• Access to discounted Pet Insurance
• Employee referral bonus program
• Employee discounts on movies, theme parks, hotels, etc.
• Ongoing team building and community events during and outside of work hours
• Fun, team approach and work atmosphere