Regional Account Manager - Nelson Laboratories Holdings, LLC

The Regional Account Manager will report directly to the Inside Sales Manager with primary responsibility for all customer support within a territory. The Regional Account Manager will be responsible for growth, consulting, and account management within the territory.

Essential job functions:

• Territory management:
  • Address all inbound customer demand via phone, email and other marketing channels
  • Proactively find, develop and win new business with existing and new customers
  • Manage all business within assigned territory, including new business development, overall account management, and customer issue resolution.
  • Work closely with Sales Support, Project Management and Operations to ensure new and existing business completes successfully
  • Develop strategic plans for further business growth at top accounts and execute those plans with successful outcomes
  • Leverage CRM and ERP systems to track projects, opportunities and quotes to closure and collect relevant information on strategic accounts
• Represent the voice of the customer within Nelson Labs, advocating for new capabilities, additional capacity and improved processes, all focused on long-term customer success.
• Know and follow the Nelson service standard.

Regulatory Compliance

• Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.).
• Know and follow company policies and procedures.
• Complete required training on time.

Professional Development

• Complete required training on time.
• Attend work regularly and reliably.
• Adhere to all policies and procedures.
• Perform other duties as assigned

Job requirements:

• Must be able to communicate effectively (English)
• Must have excellent customer service skills
• Must understand technical aspects of microbiology/medical device testing
• Must have good verbal and written communication skills; including legible handwriting
• Must be able to follow directions, organize and follow through on projects
• Must be able to manage time for maximum productivity
• Must be able to respond to voicemails, emails and other communications in a timely manner.
• Must have basic computer skills- general knowledge of Microsoft Office

Work Environment:

This job operates in a professional office and laboratory environment. This role routinely uses standard office equipment such as computers, keyboards, computer mouse, telephones, photocopiers, projectors and file cabinets.

Travel requirements.

Occasional travel during the business day. Some out-of-the area and overnight travel may be expected. May be required to attend trade shows, seminars and conferences in addition to sales travel.

Physical requirements:

Must be able stand/walk for 20% of the day and 80% of the day sitting at a desk or on the computer. Must be able to occasionally lift a maximum of 15lbs.

Education and experience requirements:

AA/BS degree in relevant field with two years of experience in sales/customer service.The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 8 of the top 10 global pharmaceutical companies.

Sotera Health goes to market through its three best-in-class businesses - Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries. Learn more about Sotera Health at soterahealth.com.