Regional Account Manager - Blood Donation Recruitment - Versiti, Inc.

Overview:Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious.We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories.Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers.At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.Position Summary:In partnership with, & under the direction of, the Director, Donor Recruitment leader, the Manager, Donor Recruitment (MDR) has primary responsibility for leadership of the Account Representatives team within their assigned regional territory. This cross-functional and collaborative role is accountable for overseeing the maintenance, recruitment, growth, and development of mobile donor groups as well as effectively partnering with internal counterparts across Versiti. The MDR leader Is responsible for development and execution of sales plans for the team to ensure consistent and effective goal attainment and exceptional sponsor experience. Further, this leader is responsible for regional territory plan development, team development, and field sales coaching.Responsibilities:

• The Manager, Donor Recruitment takes personal responsibility for modeling the Donor Experience philosophy & demonstrate competency in Versiti Way of Leading, while performing the following job responsibilities:
• Planning* Provides input into the development of annual plans, goals and objectives for Donor Recruitment; communicates goals and policy changes to staff.* Working with Director, develops and implements blood donor group retention and growth plans, including developing strategies to increase sponsor penetration and loyalty.
• Managing an Exceptional Experience* Promotes donor and coordinator relations by managing donor/coordinator complaints/feedback through cooperative work with Donor Services staff and Recruitment staff. * Prioritizes sponsor and corporate needs and offers creative solutions necessary to resolve them.* Maintains a high level of exceptional experience and interdepartmental cooperation and respect through effective communication and problem solving.
• Mobile Goal Attainment * Meets operational recruitment and collection goals for mobile donor groups.* Supervises Donor Recruitment daily sales activity to ensure processes are effective, efficient and maximize productivity of sales staff.* Monitors daily and weekly Account Representative activity to ensure departmental quality and quantity standards are being met and superior customer service is being given to donors and staff. * Audits CRM system to assure Account Representative commitment to excelling in customer relationships and operational data integrity.
• People Leadership* Accountable for human resource leadership of direct reports to include coaching/feedback, performance evaluation, hiring, discipline, and termination in collaboration with Human Resources and in compliance with administrative policy. * Assists Director in the provision of effective sales training programs (internal or external) to ensure staff competence; coordinates staff orientation, training and ongoing development to include service excellence/Donor Experience tools.* Provides staff with market/account intelligence to assist with effective strategy and planning actions.* Motivates and encourages staff through frequent contact and communication of patient product needs.* Conducts regularly scheduled meetings to discuss performance and changes, and provide direction to staff.* Develops an effective work team.* In collaboration with the Director, develops and maintains job descriptions, performance standards and tools for monitoring staff performance, territory management, and coordinator engagement
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications:Education

• Bachelor's Degree in business administration, communications, marketing, or related subject required

Experience

• 1-3 years direct business to business sales experience preferred
• Prior people leadership experience preferred

Knowledge, Skills and Abilities

• Proven track record of sales success.
• Thrives in a self-motivated and self-directed work environment.
• Must have excellent analytical, planning, strategic and decision-making skills.
• Ability to be resourceful, flexible, adaptable; possess excellent problem-solving skills.
• Demonstrates poise and willingness to confidently engage and interact with a wide variety of audiences.
• Must possess excellent time management and organization skills, and able to manage detailed information.
• Skilled in persuasive communication, being able to be direct in a respectful manner.
• Excellent ability to communicate, encompassing written, verbal, and presentation skills.
• Ability to prepare information needed for meeting agendas, educational and motivational presentations, blood drive promotion, trainings, and analytical reports; and the ability to communicate and deliver that information effectively.

Licenses and Certifications

• A current valid driver's license and good driving record required