Refugee Services Case Manager - Catholic Charities

#RRS-028 - Refugee Services Case Manager

Department: Migrant Services/Refugee Services

Employment Type: Full Time (40hrs/wk.); non-exempt

Reports to: Refugee Services Program Manager

Location: SE Portland

Compensation: $20.81-$22.89/ hour

At CCO We Take Care of Our People

• 100% employer-paid health, dental, vision, and alternative care benefits for the employee.
• 100% employer-paid long-term disability and life insurance.
• Paid vacation, sick, personal and 13 paid holidays.
• Retirement benefit with employer match and discretionary contribution.
• Employee Assistance Program.
• Catholic Charities of Oregon employees may qualify for the Public Service Loan Forgiveness government-sponsored education loan repayment program.
• Full list of benefits can be found on this page under Resources. Please note these benefits are subject to change.

Our Culture:

We are proud of our healthy work culture at Catholic Charities of Oregon. We care for our employees so they can take care of others. Our approach includes everything from support for continued training and education to a strong focus on allowing each employee to own their job and become a thought leader in their area of service. Together, we work to make a concrete, hands-on difference in our community.

Who We Are:

Catholic Charities of Oregon was named by the Portland Business Journal as the #10 Non-profit in their list of 2023 Most Admired Companies. Founded in 1933, Catholic Charites of Oregon is one of Oregon's oldest nonprofit social service agencies whose mission is to assure that essential, life-saving services and supports are accessible to the most vulnerable Oregonians.

Who You Are:

The role of a Case Manager I is to provide services which promote clients' ability to become self-sufficient. For newly arriving refugees, this includes greeting them at the airport and working towards meeting their initial basic needs. After arrival, case workers will assist clients in accessing services such as English Language Learning, employment services, health care, public benefit offices, community organizations, and schools. In addition to physical items and support, case managers also provide psychosocial care as individuals work through the cultural transition to the United States, process their often-traumatic life experiences, and prepare for the future here. Among these other services, newly arrived refugees also participate in a comprehensive Cultural Orientation program. Finally, case managers partner with clients to develop strength-based action plans for attaining long-term self-sufficiency and identify achievable steps to put those plans into action.

What You Will Work On:

• Prepare for and coordinate reception for newly arriving refugees in a warm, culturally, and linguistically, appropriate manner.
• Maintain an active caseload of 20-30 cases.
• Conduct intake meetings with clients to explain available agency services.
• Connect clients with community networks and support systems to ensure their long-term integration into the community.

What You Bring:

Education, Certifications, and Licensure Requirements/Preferences

• Bachelor's Degree (4-Year Program) or equivalent lived and or worked experience.

Experience Requirements/Preferences

• Minimum 6 months prior experience working with or providing case management services and supports to refugees and immigrants strongly preferred, including deep knowledge of customs, languages, religious sect, and cultural differences unique to this population.
• Ability to communicate concisely and effectively, both verbally and in writing English. Demonstrated fluency in a second language is preferred (especially with languages common in refugee populations such as Arabic, Amharic, Burmese, Farsi, Rohingya, Sango, Somali, Spanish, Swahili, Tigrinya, Ukraine and Zomi).
• Multi-cultural/multi-lingual experience required; work specifically with refugee populations and interpreters strongly preferred.
  
  

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Catholic Charities of Oregon is dedicated to promoting diversity, multiculturalism, and inclusion across our agency. Catholic Charities of Oregon recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, gender identity, sexual orientation, genetic information, equal pay, disability, age, veteran status, and other protected status as required by applicable law. Applicants and employees need not be Catholic. Complete Social Justice and Diversity statements can be found on this page under Resources.