Refrigeration Field Technician - Johnson Thermal Systems, Inc.

POSITION: Refrigeration Field Technician                                      STATUS: Full-Time, Non-Exempt 

ABOUT US: Founded in 2006, Johnson Thermal Systems (JTS) is the largest and leading provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. We are proud to be American made as all equipment is designed and manufactured by our team located in Caldwell, Idaho. As a company, we value quality service and dedication to ensure every job is done right. We believe great work comes from a strong set of values; you can expect to be a part of a workforce committed to generating a difference.  

JOB SUMMARY:The Thermal Refrigeration Field Technician has a unique role in maintaining, diagnosing, servicing, and repairing our custom-made commercial refrigeration systems. We take pride in supporting our customers’ systems by not relying on 3^rd party vendors. This role will be involved in the startup of new systems and ensure that they are operating efficiently and effectively to maintain the desired temperature and storage conditions for various products. Your technical skills and commitment to service excellence will play a crucial role in our client's satisfaction and success.   

WHAT JTS OFFERS:

• Competitive salary with bonus potential
• Generous PTO balance offered (120 hours per year)
• Comprehensive Health/Dental/Vision Insurance that is affordable.
• Fitness Benefit
• Career Development to keep you on the cutting edge of technology.
• 9 paid holidays
• 401k with an annual employer match of 3%
• Employee Assistance Program  
• Specialty tools and company service truck
• Annual boot voucher
• A fun, fast-paced culture with company events and professional growth opportunities. 

• Integral part of the start-up of custom refrigeration systems, ensuring correct specifications and safety standards.
• Provide exceptional customer service when explaining technical information and procedures to customers in a clear and understandable manner.
• Guide and advise customers on best practices for system operation, maintenance, and energy efficiency.
• Take the time to care about concerns, fully address inquiries, while always ensuring customer satisfaction.
• Conduct routine inspections to identify potential issues and proactively address them to prevent system breakdowns. Test equipment for leaks, faulty components, and potential malfunctions.
• Perform regular maintenance tasks, including cleaning, lubricating, and adjusting components to ensure optimal system performance.
• Utilize technical manuals, diagnostic tools, and equipment to identify and resolve problems effectively. Troubleshoot malfunctions or breakdowns in refrigeration systems and identity needed repairs.
• Replace or repair defective parts, such as compressors, motors, valves, and controls.
• After repairs test systems to verify their performance and make any necessary adjustments.
• Properly handle and dispose of refrigerants, following environmental regulations and best practices. 
• Maintain accurate documentation of maintenance, repairs, and system performance records.
• Manage and monitor inventory levels of spare parts and tools required for service calls.
• Ensure all tools and equipment are well-maintained and in proper working condition.
• Flexibility to work extended hours and respond to emergency service calls when necessary.
• Travel 50-75% locally as well as out of state, on short notice.
• Stay up to date on industry trends, emerging refrigeration technologies, and manufacturer-specific training to enhance technical knowledge and skills.
• Observe and practice all safety standards and procedures.

REQUIREMENTS: 

• High School Diploma or equivalent (required)
• 5 years' experience as a commercial refrigeration technician or a similar role
• Refrigeration 608 license (required) 
• Relevant technical training, licenses, and certifications (i.e., EPA, CFESA) are preferred.
• Valid driver's license and acceptable motor vehicle record.
• Essential hand tools and some specific to the trade.
• Strong knowledge of commercial refrigeration systems, controls, components, and their operation.
• Proficiency in reading and interpreting technical manuals, diagrams, and schematics.
• Familiarity with refrigeration principles, refrigerants, and safety regulations.
• Knowledge of jobsite safety and ability to always ensure a safe workplace.

• Brazing skills (required) 
• Strong communication and customer service skills
• Skill in using tools and equipment, such as gauges, multimeters, and refrigerant recovery systems
• Excellent problem-solving skills and attention to detail
• Able to frequently kneel, bend, push, pull, reach, and occasionally lift and carry up to 70 pounds
• Ability to diagnose and troubleshoot complex issues in refrigeration systems.
• Ability to work with smart devices, laptop computers, etc.
• Ability to work independently and as part of a team.
• Ability to travel on short notice.

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