Referral Responder (7p - 7a) - Kentucky Organ Donor Affiliates

Kentucky Organ Donor Affiliates is looking for Referral Responders to join our team in Louisville! The Referral Responder is responsible for focusing on the daily referral activity by ensuring that all eligible organ referrals receive a timely review and subsequent follow up. This includes, but is not limited to, performing onsite evaluation of potential donors, receiving updates on patient condition and plan of care, reviewing hospital EMR for clinical status updates and communicating with appropriate clinical personnel. The Referral Responder will work closely with on-call team members and leadership to triage each referral appropriately. This position is part of a team that provides service to the donation service area hospitals 24 hours a day, 365 day per year.

EDUCATION, EXPERIENCE AND TRAINING

• Education: An associate degree in allied or health science or equivalent experience preferred. Some post-secondary education is required.
• Experience: Two years of experience in a medical/critical care field or OPO required. Experience as Medical Technologist, Nursing Assistant, Unit Secretary or similar, EMT, Paramedic, or RRT preferred. Competence in electronic medical records and an understanding of medical charting and terminology is required. The ability to communicate effectively and professionally, as well as provide exemplary customer service is required.
• Licensure, Certification, and/or Registration: N/A

Skills and Qualifications:

• Ability to manage multiple, concurrent priorities; ability to adapt to constantly changing priorities keeping workflow constant; ability to meet timelines; ability to maintain effective working relationships and to establish the highest integrity with others to coordinate work in order to meet objectives.
• Must have a valid driver's license and reliable transportation to meet the scheduling needs of the position. Must have the ability to participate in the on-call schedule and travel by automobile throughout the KODA donation service area.
• Strong knowledge of medical terminology, medical abbreviation, and the ability to read a medical chart.
• Strong verbal and written communication skills. Must have the ability to communicate effectively at all levels and positively represent KODA publicly.
• Must be adaptable and flexible to change with the ability to think critically in solving problems with a continuous focus on customer service.
• Ability to work both independently and as a part of a team.
• Ability to persuade, influence, and motivate others.
• Must be able to work in a fast-paced, team-oriented environment with demonstrated ability to manage and prioritize multiple competing tasks and demands.
• Ability to work effectively in stressful situations and embrace patience and comfort for the death and dying process.
• Ability to demonstrate KODA's core values of compassion, dedication, and accountability.

WORKING ENVIRONMENT AND CONDITIONS

• This position requires frequent travel via automobile throughout the KODA donation service area.
• This position requires working extended periods with few breaks.
• Moderate to heavy workload, producing moderately stressful situations in a decision-making environment may exist.
• Occasional overtime is required.
• Must be able to work in an unsupervised work setting.
• Typically works 12-hour shifts; flex schedule, weekends, holidays and overtime may be required.

What's in it For You: In addition to being a part of a life-saving and life-enhancing mission, KODA provides competitive pay, benefits, and time off. Below are a few of our offerings that you can take advantage of as a team member.

Voluntary Benefits:

• Health, Dental & Vision Insurance Options
• Short Term Disability
• Voluntary Life Insurance
• Dependent Care Program
• Pet Insurance Discount Program

Employer Provided Benefits:

• Health Savings Account Assistance
• Life & Accidental Insurance
• Long Term Disability
• Competitive 401K
• Vacation, Sick, PTO, Birthday, Holidays, and Personal Days
• Comprehensive Life Assistance Program
• Identity Theft Monitoring Program
• Educational, Professional Dues/Certification Reimbursement
• On The Job Training and Career Shadowing
• Fleet of Vehicles and Safety Training for Drivers
• Flexible Work Schedules
• Onsite Exercise Facility and Meditation Room
• Subscription to the Calm app.

About Us As Kentucky's primary organ procurement organization, we facilitate organ and tissue recovery and serve as the state's primary contact for organ and tissue donation. As an organization, we strive to provide the best possible care to our donor families, facilitate the recovery of organs and tissues, educate the communities we serve, and support special events to promote donation throughout Kentucky. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those who seek to make a difference in other people's lives. Our core purpose is to Honor the Gift of Donation as we value compassionate, dedicated, and accountable employees.

To learn more about KODA, please visit our website at http://www.donatelifeky.org.

Kentucky Organ Donor Affiliates is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

Kentucky Organ Donor Affiliates participates in E-Verify.