Referral Coordinator - Seton Medical Center Harker Heights

Join our team as a day shift, full-time, Administration Referral Coordinator in Harker Heights, TX.

Fulfilling your purpose begins here:

People First, Always. Here’s how we take care of our people:

• Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.

Your team is bigger than your department:

• Seton Medical Center Harker Heights is an 83-bed acute care hospital offering services such as Cardiology, Emergency Services and a Level IV Trauma Designated ER, General Surgery, Orthopedic Surgery, Total Joint Replacement, Gastroenterology, Diagnostic Services and more.
• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

• Sorts, alphabetizes and files all paperwork relating to patient’s charts
• Demonstrates effective communication skills appropriate to a professional atmosphere
• Assists the team by greeting customers in a friendly and expedient manner and providing the information or service requested
• Provides back-up to team by answering high volume phone calls
• Answers telephone professionally with cheerful enthusiasm and identifies self and ensures caller receives resolution to inquiry
• Refers/schedules patients needing appointments with specialist or for various testing
• Obtains pre-certifications or authorizations as needed
• Prioritizes patient charts needing referrals via triage method
• Ensures patient’s insurance requirements are met before scheduling
• Maintains sensitive and confidential information appropriately
• Faxes records as needed to specialists
• Assists nursing staff with level of priority/urgency in patient care
• Continually seeks ways to improve processes and add value to department
• Performs related assignments as required and assigned
• Assist with any special projects, as needed
• Maintains and increases a personal working knowledge of Clinic policies
• Experience in retrieving authorizations and working referrals

Job Requirements:

• High School Diploma or GED
• Previous customer service experience in a retail, business, or office setting delivering exceptional customer service
• Strong grasp of medical terminology
• Well versed in HIPAA laws and keep patient documentation and information confidential

Preferred Job Requirements

• One (1) year of medical office reception experience
• One (1) year of experience working with EPIC
• One (1) year of experience with Authorizations or Referrals