Referral Coordinator - Masco Corporation
Coos Bay, OR
About the Job
REQUIREMENTS: * High school graduate or GED equivalent. * CPR
certification is required on or within 90 days of hire. * Available for
all shifts/assignments and, when required, able to work evenings and
weekends. PREFERRED QUALIFICATIONS: * Two (2) years previous experience
as Referral Coordinator. * Previous medical field experience and/or
referral processing, data entry. * Tribal Clinic experience. *
Multi-lingual. JOB DUTIES: * Referral Coordinator must perform duties
in line with the Health Insurance Portability and Accountability Act
(HIPAA). * Process referrals according to level of urgency in timely
manner. * Entry of all referral information into specialized reports.
Documentation of all interventions to include date and time. *
Documents necessary information pertaining to referral order in
patient's electronic health record. * Submits and obtains
authorizations to insurances, tracks the status of authorizations, and
once approved, documents procedure approval number and authorization
period in the referral tracking system. * Coordinates between patient
and specialty provider to schedule appointment. Provides patient with
special instructions as needed. * Communicates with primary care
provider to inform of any delays or barriers to care. * Communicates
with patient if any delays in scheduling appointment. * Monitors
patient compliance and re-schedules appointments as needed. *
Responsible to track reports and to make sure that all reports are
received in a timely manner. Close referrals once the report is
received, with documentation in patients' chart. * Works with primary
care provider to work on re-processing authorization denials. * Manage
referrals at every stage to avoid backlog. * Collaborates with all
clinical staff to identify patients that may benefit from specific
program enrollment due to patient conditions and/or needs. * Send
'trying to reach you' letters to patients when unable to contact by
phone. * Handle all incoming calls for referrals in a courteous manner.
Provides callers with an answer to their questions as best as possible,
seeking additional help by provider as needed. * Seeks assistance of
supervisor when unable to process referrals in timely manner to avoid
backlog and delays in care for patients. * Actively provides
willingness to help and maintain professional relationships with
coworkers. * Performs other duties as needed within scope of practice.
* Responsible for having current CPR card. * Attends all staff
meetings. * Observes and acknowledges all TRHC policies and procedures.
* Always greets patients, visitors and providers in a courteous and
respectful manner; responds to patients with empathy and positive
interpersonal skills; consistently handles all requests in a positive
manner. HOURS: Full time PAY: $18.93 per hour WORKSITE: Three Rivers
Health Center 150 S. Wall Street Coos Bay, Oregon 97420
certification is required on or within 90 days of hire. * Available for
all shifts/assignments and, when required, able to work evenings and
weekends. PREFERRED QUALIFICATIONS: * Two (2) years previous experience
as Referral Coordinator. * Previous medical field experience and/or
referral processing, data entry. * Tribal Clinic experience. *
Multi-lingual. JOB DUTIES: * Referral Coordinator must perform duties
in line with the Health Insurance Portability and Accountability Act
(HIPAA). * Process referrals according to level of urgency in timely
manner. * Entry of all referral information into specialized reports.
Documentation of all interventions to include date and time. *
Documents necessary information pertaining to referral order in
patient's electronic health record. * Submits and obtains
authorizations to insurances, tracks the status of authorizations, and
once approved, documents procedure approval number and authorization
period in the referral tracking system. * Coordinates between patient
and specialty provider to schedule appointment. Provides patient with
special instructions as needed. * Communicates with primary care
provider to inform of any delays or barriers to care. * Communicates
with patient if any delays in scheduling appointment. * Monitors
patient compliance and re-schedules appointments as needed. *
Responsible to track reports and to make sure that all reports are
received in a timely manner. Close referrals once the report is
received, with documentation in patients' chart. * Works with primary
care provider to work on re-processing authorization denials. * Manage
referrals at every stage to avoid backlog. * Collaborates with all
clinical staff to identify patients that may benefit from specific
program enrollment due to patient conditions and/or needs. * Send
'trying to reach you' letters to patients when unable to contact by
phone. * Handle all incoming calls for referrals in a courteous manner.
Provides callers with an answer to their questions as best as possible,
seeking additional help by provider as needed. * Seeks assistance of
supervisor when unable to process referrals in timely manner to avoid
backlog and delays in care for patients. * Actively provides
willingness to help and maintain professional relationships with
coworkers. * Performs other duties as needed within scope of practice.
* Responsible for having current CPR card. * Attends all staff
meetings. * Observes and acknowledges all TRHC policies and procedures.
* Always greets patients, visitors and providers in a courteous and
respectful manner; responds to patients with empathy and positive
interpersonal skills; consistently handles all requests in a positive
manner. HOURS: Full time PAY: $18.93 per hour WORKSITE: Three Rivers
Health Center 150 S. Wall Street Coos Bay, Oregon 97420
Source : Masco Corporation