Recreation Supervisor - The Resort at Glade Springs

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Welcome to The Resort at Glade Springs, a distinguished property in the Pyramid Global Hospitality portfolio, located in the scenic beauty of West Virginia. Our resort features 200 guest rooms and an impressive 21,590 sq ft of meeting space, and a one-of-a-kind golf course stretching over 7,121 yards, providing a perfect blend of luxury and functionality. 

At The Resort at Glade Springs, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by natural beauty. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Resort at Glade Springs. Take the first step towards a rewarding career by applying today.

POSITION SUMMARY: 

To monitor the daily operations of the Leisure Center facility and coordinate the activities of the associates while providing a welcoming environment for our Members and Resort Guests.

ESSENTIAL JOB FUNCTIONS:  Include the following, but other duties may be assigned.

• Assist in supervising the daily operations of the Recreation Department.
• Interview, hire, train, schedule, supervise, evaluate, and direct Recreation associates in their daily duties.
• Assist with coverage of Recreation department staff call-off’s, and scheduling needs.
• Ensure all departmental payroll and HR forms are complete as needed.
• Ensure an optimal level of service, quality, and hospitality throughout the Recreation department by diffusing and handling guest/member issues and complaints as they arise.
• Ascertain guest satisfaction and work with Recreation Manager to continually improve.
• Manage and forecast revenue and expenses of the Recreation department with approval from the Recreation Manager.
• Monitor and control the maintenance of facilities and equipment to protect the assets and ensure quality service.
• Communicate with Recreation Manager to ensure operations of the Recreation department is adapting to resort business levels.
• Monitor member and resort guest activities to ensure facility regulations are obeyed.
• Conducts weekly inventory of supplies in order to anticipate amounts to be purchased and/or requisitioned to maintain par levels.
• Assist in monitoring compliance with health, fire and ABC regulations regarding food and beverage and building maintenance.
• Maintain all Recreation equipment, keep physical inventories of equipment and storage areas neat and organized.
• Attend scheduled training seminars and department meetings.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.
• Keeps Recreation Manager promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests. Does not discuss confidential items with fellow associates or work related issues with members or guests.
• Other tasks as assigned by management.

QUALIFICATION STANDARDS:

Education and Experience: 

• Applicant must have at least a High School diploma, GED or presently attending High School.
• Must have proficient keyboard and computer skills.
• Must have excellent people and phone skills.
• Must have a flexible schedule: weekends, holidays and nights will be required.
• Must be willing to learn and work all tasks.
• Position relevant certifications including but not limited to CPO, Lifeguard, TIPS, and Food Handler training may be required as needed.

Physical Abilities:  The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Average physical mobility, which may include moving from place to place in all areas of the Resort.
• Average physical agility, which includes standing, sitting, stooping, bending, squatting, reaching, seeing, carrying, hearing, talking, thinking, and learning regarding the job.
• Average physical strength to handle office materials and tools.
• Average physical strength to handle less than 50 pound objects.
• Average dexterity of hands and fingers.
• Average coordination, including eye-hand, hand-foot. 
• High to high endurance.
• High concentration/intensity.
• High complexity of decision making.
• High ability to organize workload to determine priority of duties as related to the specific job title.  Includes good communications skills, team work, and the ability to work on own.