Recreation Coordinator II - Aquatics - City of Greeley

Salary Range: $23.37 - $30.38 hourly

Job Summary:

The City of Greeley is looking for an enthusiastic and knowledgeable Recreation Coordinator for our Aquatics Department. Under the supervision of the Aquatics Supervisor, the Coordinator oversees all Aquatics programs and operations at the two indoor pools, two outdoor pools, and two splash pads. The Aquatics Coordinator is responsible for maintaining safe environments for staff and customers, administering lifeguard training, providing instructional learn-to-swim lessons, hiring staff, maintaining staff schedules and timecards, coordinating facility rentals, special events, parties, pool maintenance, and working with local swim team user groups.

Experience, Knowledge, Skills:

Minimum Requirements

Any equivalent combination of 5 to 6 years of education or relevant experience that are met by:

• Bachelor’s degree in Recreation Management, or a closely related field AND 
  • Two (2) years related Aquatics and Recreation service experience and customer service, OR
  • One (1) year of experience in a supervisory or lead capacity.

OR

• Two (2) years vocational or trade school training in a Recreation Program field AND 
  • Four (4) years related Aquatics and Recreation service experience and customer service, OR
  • Three (3) years of experience in a supervisory or lead capacity.

OR

• High School Diploma, or GED equivalent AND 
  • Six (6) years related Aquatics and Recreation service experience and customer service, OR
  • Five (5) years of experience in a supervisory or lead capacity.
• Required with ability to obtain within 90 days of hire: 
• Certified Pool Operator (CPO) and/or Aquatic Facility Operator (AFO)
• Red Cross Lifeguard Instructor (LGI) 
• Lifeguard/First Aid/CPR/AED 

Preferred

• Water Safety Instructor (WSI) 
• Lifeguard Instructor Trainer (LGIT)
• Water Safety Instructor Trainer (WSIT)

Knowledge, Skills, and Abilities

• Knowledge of the planning and organization of aquatics instruction and water safety programs.
• Skills in swimming, lifeguarding and lifesaving procedures and instruction and water safety programs.
• Skills in recruiting, training, supervising, evaluating, motivating employees.
• The ability to successfully establish and maintain safe and fun pool environments.
• Ability to resolve customer complaints and escalated problems.
• Ability to safely extricate people from a pool who vary in weight, with or without assistance.
• Ability to react effectively to all potential mental, physical, and stressful situations inherent to the duties of a First Responder.
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Ability to provide outstanding customer service and get along with coworkers, patrons, and supervisors and interact with employees and vendors in a professional manner.
• Learn to use and effectively operate BECSys 3 and 5, RecTrac, Connect2Concepts, When to Work, and the American Red Cross instructor learning corner.
• Knowledge of the business and organizational structure of Colorado municipalities. 
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal. 
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions. 
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Ability to navigate a complex political environment.
• Knowledge of employee management principles and best practices.
• Knowledge of organizational effectiveness and operations management principles and best practices.
• Employee management, supervision, and team building skills, including the ability to train and coach others, communicate effectively, manage conflict, reward good behavior, and establish and maintain accountability. 
• Conflict management skills, including the ability to remain impartial, get disparate and adverse parties to reach consensus, and negotiate amicable resolutions in order to maintain cohesion and cooperation.

Essential Functions:

• Oversees pool facilities, operations, and programming with a strong focus on safety, customer satisfaction, staff productivity, facility maintenance and cleanliness.
• Organizes and conducts lifeguard and swim instructor staff meetings, in-service training, emergency drills, and facility walk-throughs on a regular basis.
• Tracks status of all required staff certifications and maintain current certifications.
• Resolves issues pertaining to changing staffing needs, equipment maintenance and repairs, and/or other urgent needs at pool facilities. This may also occur before or after the pool's regular hours of operation.
• Functions as lifeguard or pool manager and conducts swim lessons and instruction as needed.
• Trains and orients new staff members to the Aquatics programs and pool environment(s) including an emphasis on safety; opening and closing procedures; proper storage of equipment and supplies; and general pool rules.
• Performs scheduling and onsite supervision of staff for all assigned pool facility activities such as lifeguarding, group swim lessons, private swim lessons, facility rentals, special events, parties, and programs.
• Remains available and engaged with staff and customers in the facility during open hours of operation. 
• Reviews and approves employee biweekly timesheets. Works with Human Resources and Payroll Department to resolve any compensation issues.
• Oversees collection of all user groups and rental payments. 
• Assists with the development, implementation, and tracking of a marketing strategy. 
• Develops and maintains relationships with City employees, vendors, various outside user groups and associations to coordinate their programs, tournaments, special events and league play.
• Completes all daily maintenance, incident/accident reports, and inventory logs according to City procedures in a timely manner.
• Provides a variety of general information to the public regarding parks and recreation operations and programs; responds to questions and resolve complaints as needed.
• Recognizes emergency and dangerous situations by reacting quickly and calmly; administers first aid as needed. 
• Completes Rescue/Incident report.
• Maintains proper pool chemical levels in compliance with local, state, and national standards and keeps accurate records of chemical readings.
• Responsible for purchasing pool supplies and equipment as needed and keeps accurate inventories.
• Works closely with pool technicians, maintenance, and custodial personnel to ensure safety, proper pool operations and overall cleanliness.
• Continuously evaluates pool facilities and makes recommendations for improvements to the efficiency and effectiveness of communication, service delivery, expanding opportunities, and physical improvements.
• Attends and participates in professional group meetings, staff meetings, training, and orientations. 
• Stays abreast of new trends and innovations in the field of aquatics recreational services.

Supervisory Responsibilities

• Organize and delegate assignments to team members. 
• Hiring, training, motivating and coaching employees. 
• Evaluate employee performance and goal setting. 
• Hold employees accountable for assigned tasks and goals. 
• Provide timely and constructive feedback and training opportunities. 
• Provide training opportunities with a focus on employee development. 
• Resolve conflicts and complaints. 
• Analyzing information and processes and developing more effective or efficient processes. 
• Establishing and achieving business and financial objectives. 
• Ensure compliance with safety procedures. 

Work Environment and Physical Requirements:

• This position typically works five days a week including one day of each weekend and off one adjacent weekday, with some evening hours. 
• Attend work on a regular, reliable, and punctual basis.
• Stands, walks, swims, sits, handless, and operate objects and equipment, reach outward and above shoulder, and carry, pull, push, or lift up to 25 lbs. 
• May occasionally climb, crawl, squat, kneel and lift up to 50 lbs. and carry, pull, push or lift 75 lbs. or more with or without assistance. 
• This position requires work at indoor and outdoor aquatic facilities.  
• Exposure to variable weather, ecosystems, landscape, loud, wet, and humid conditions. 
• Will also work in an office subject to interruptions and background noises.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.