Recreation Building Lead - Ice Haus - City of Greeley

Salary Range: $15.90 - $19.87  
Job Summary:

Building Leads are an integral part of the recreation division with the City of Greeley and are responsible for providing quality customer service to patrons as well as the oversight of the facility, staff, programs and operational duties.  This position will assist with the overall operation of the Greeley Ice Haus and work is performed under the general supervision of the Recreation Supervisor – Greeley Ice Haus or Recreation Coordinator II - Hockey and Operations, however it is expected that this position exercises independent judgment and initiative.  Supervision may be exercised over subordinate personnel, including seasonal and volunteer staff.
Experience, Knowledge, Skills:
Minimum Requirements

• Knowledge of equipment such as Zamboni, floor cleaners/ buffers, hand tools, and skate sharpener.

Preferred

• Previous supervisory experience preferred.
• Knowledge of recreation management software: RecTrac.
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.

Knowledge, Skills, and Abilities

• Knowledge of the business and organizational structure of Colorado municipalities.
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages
• Ability to navigate a complex political environment.
• Employee management, supervision, and team building skills, including the ability to train and coach others, communicate effectively, manage conflict, reward good behavior, and establish and maintain accountability.

Essential Functions:

• Facility/Risk Management.

• Assist in the oversight of facility day to day operations through: ice maintenance including operation of the Zamboni and ice edger, compressor readings, skate sharpening, and building cleaning/maintenance.
• Document completion of responsibilities and inspections.  Communicate any concerns to supervisors.
• Actively assess rules, policies and risk throughout the facility and take proactive steps to ensure such all polices are followed and all risk is mitigated.

• Customer Service & Engagement.

• Provide oversight and support to guest services operations staff to ensure positive customer service experience of all guests utilizing the facility.
• Deliver prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions. Inquiries will focus on the services, programs, and activities offered by the facility, as well as the entire Culture, Parks and Recreation Department.
• Provide quality service through the development of relationships with facility users, program participants, community members, City employees, and numerous partner organizations.
• Enforce facility regulations, policies, and procedures; positively represent the City in interactions.
• Resolve program issues within established guidelines.
• Relay various inquiries to supervisors.
• Perform set-ups and take-downs for events and rentals.

• Technology/Equipment.

• Learn and use recreation management software: RecTrac.
• Learn and use Connect 2 Concept and When to Work.
• Effectively communicate with all recreation staff through Microsoft office.
• Able to affectively operate: Zamboni, skate sharpener, edger,  and floor cleaner.

Supervisory Responsibilities

• Organize and delegate assignments to team members.
• Hiring, training, motivating and coaching employees.
• Evaluate employee performance and goal setting.
• Hold employees accountable for assigned tasks and goals.
• Provide timely and constructive feedback and training opportunities.
• Provide training opportunities with a focus on employee development.
• Resolve conflicts and complaints.
• Analyzing information and processes and developing more effective or efficient processes.
• Establishing and achieving business and financial objectives.
• Ensure compliance with safety procedures.

Work Environment and Physical Requirements:
Work Environment

• Frequent and heavy contact with the public and City employees in person and by telephone.
• Frequent interruptions.
• Flexibility to work early mornings, weekdays, nights, weekends, evenings and holidays.
• Work performed in cold indoor setting.
• Some work performed on ice surface.
• Regular exposure to loud noise, fumes, and some hazardous areas including compressor room (Ammonia) and Zamboni room (propane).

Physical Requirements

• Work involves walking, standing, as well as lifting/carrying up to 50 pounds.

Travel

• May travel up to 10% of the time.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .
Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE. 

Salary Range: $15.90 - 19.87 

Job Summary:

Building Leads are an integral part of the recreation division with the City of Greeley and are responsible for providing quality customer service to patrons as well as the oversight of the facility, staff, programs and operational duties.  This position will assist with the overall operation of the Greeley Ice Haus and work is performed under the general supervision of the Recreation Supervisor – Greeley Ice Haus or Recreation Coordinator II - Hockey and Operations, however it is expected that this position exercises independent judgment and initiative.  Supervision may be exercised over subordinate personnel, including seasonal and volunteer staff.

Experience, Knowledge, Skills:

Minimum Requirements

• Knowledge of equipment such as Zamboni, floor cleaners/ buffers, hand tools, and skate sharpener.

Preferred

• Previous supervisory experience preferred.
• Knowledge of recreation management software: RecTrac.
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.

Knowledge, Skills, and Abilities

• Knowledge of the business and organizational structure of Colorado municipalities. 
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions. 
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages
• Ability to navigate a complex political environment.
• Employee management, supervision, and team building skills, including the ability to train and coach others, communicate effectively, manage conflict, reward good behavior, and establish and maintain accountability.

Essential Functions:

• Facility/Risk Management. 
• Assist in the oversight of facility day to day operations through: ice maintenance including operation of the Zamboni and ice edger, compressor readings, skate sharpening, and building cleaning/maintenance.
• Document completion of responsibilities and inspections.  Communicate any concerns to supervisors.
• Actively assess rules, policies and risk throughout the facility and take proactive steps to ensure such all polices are followed and all risk is mitigated.
• Customer Service & Engagement. 
• Provide oversight and support to guest services operations staff to ensure positive customer service experience of all guests utilizing the facility.
• Deliver prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions. Inquiries will focus on the services, programs, and activities offered by the facility, as well as the entire Culture, Parks and Recreation Department.
• Provide quality service through the development of relationships with facility users, program participants, community members, City employees, and numerous partner organizations.
• Enforce facility regulations, policies, and procedures; positively represent the City in interactions.
• Resolve program issues within established guidelines.
• Relay various inquiries to supervisors.
• Perform set-ups and take-downs for events and rentals.
• Technology/Equipment.
• Learn and use recreation management software: RecTrac.
• Learn and use Connect 2 Concept and When to Work.
• Effectively communicate with all recreation staff through Microsoft office.
• Able to affectively operate: Zamboni, skate sharpener, edger,  and floor cleaner.

Supervisory Responsibilities

• Organize and delegate assignments to team members. 
• Hiring, training, motivating and coaching employees. 
• Evaluate employee performance and goal setting. 
• Hold employees accountable for assigned tasks and goals. 
• Provide timely and constructive feedback and training opportunities. 
• Provide training opportunities with a focus on employee development. 
• Resolve conflicts and complaints. 
• Analyzing information and processes and developing more effective or efficient processes. 
• Establishing and achieving business and financial objectives. 
• Ensure compliance with safety procedures.

Work Environment and Physical Requirements:

Work Environment

• Frequent and heavy contact with the public and City employees in person and by telephone.
• Frequent interruptions.
• Flexibility to work early mornings, weekdays, nights, weekends, evenings and holidays.
• Work performed in cold indoor setting. 
• Some work performed on ice surface.
• Regular exposure to loud noise, fumes, and some hazardous areas including compressor room (Ammonia) and Zamboni room (propane).

Physical Requirements

• Work involves walking, standing, as well as lifting/carrying up to 50 pounds.

Travel

• May travel up to 10% of the time.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE. 

Minimum Requirements • Knowledge of equipment such as Zamboni, floor cleaners/ buffers, hand tools, and skate sharpener.