Recreation Attendant | Pools | Ice Rink - Omni Hotels & Resorts

Location

The Homestead

Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

The Homestead Allegheny Springs Pool and Ice Rink Attendant role provides quality service that exceeds Guest and Member expectations work to create guests for life, by proactively embracing The Omni Homestead service standards, adhering to safety regulations and gaining the knowledge to assist guests with any and all needs.

Responsibilities

Essential Functions:   

• Consistently demonstrate and own all tasks needed to carry out the Omni MOS. Ensuring that 6 pillars are utilized in all interactions. Know and adhere to the Omni Personal Appearance Standard
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and employee partners, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.
• Know and share information about the resort and activities, demonstrate this knowledge by accurately communicating daily events, hours of operation and resort/activity information to our guests and employee partners
• Maintains a clean, aesthetically desirable, and safe environment which meets the Omni Standards of Operations.
• Responsible for maintaining checklist/schedule for open/close procedures and daily operations, overseeing pool attendant lunch rotation when needed.
• Able to assist with F&B operations as needed. (18yrs old)
• Display full compliance and understanding of the MOS check list and coach other staff on improvements that can be made.
• Able to properly handle guest relations in regards to pool rules and regulations as the lead slide attendant.
• Performs facility tasks such as greeting and serving each guest, laundry, picking used towels and stocking towel distribution area, maintains deck and locker room cleanliness, assist servers with busing tables and cleaning F&B area.
• Spot clean pools with skimmers and brushes as needed.
• Ability to check chemical levels and report issues to the supervisor/manager as they arise.
• Makes supervisor aware of any items that need to be ordered.
• Operate all facets of the skate rink.
• Assists in escorting guests on and off the ice.
• Grooms and maintains all loading and unloading areas for safe entrance and exit.
• Ensures maximum guest, associates, and snow sports area safety and security always.
• Be courteous, tactful, and helpful, but firm in enforcing snow sports area policies and procedures.
• Always report hazards and mark then as required.
• Remain for sweep at sessions end and only leave post once lead patrol/hill captain have approved all clear.
• Promote safe, controlled skating
• Fit guests with appropriately sized ice skates.
• Assist any passenger that may need instruction on how to use ice skates
• Wear neat, clean, conventional ski wear that is in good condition.
• Maintains cleanliness of work area.

Tools and Equipment:

• Broom, mop, cleaning supplies, washer/dryer, pool cleaning tools
• Radio,
• Snow shovel, Drill, Snowmobile

Working Environment:

• Exterior of hotel with exposure to weather conditions.
• Snowsports area with exposure to weather conditions.