Recovery Services Team Leader - North (RS3) - Trilogy Inc

For more than 50 years, Trilogy has provided people across Chicago and beyond with support to recover from mental illness and move toward stability. We provide our clients with an array of essential services and ongoing support so that they can live independently and thrive in our community. Trilogy’s mission is to enable people in mental health recovery to build meaningful and independent lives through comprehensive and integrated care. We envision a society where everyone impacted by mental illness is valued, embraced, and supported holistically, systematically, and culturally; where the stigma of mental illness is eliminated; and where quality of care is not determined by socioeconomic status.

The Team Leader will serve as the senior clinician on the Recovery Services (RS) team. They will have direct supervision of employees and will oversee the coordination and quality of services for clients on their team. They will develop a cohesive team by hiring and training dynamic clinicians, providing coaching and mentoring to team members. The Team Leader will routinely interface with organization leaders to enhance communication, cooperation/collaboration across programs/departments, and to improve the quality and comprehensiveness of services provided. The Team Leader will provide and ensure the team provides client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction utilizing a harm reduction approach.

 

Essential Responsibilities

• Complete weekly supervision with employees to provide feedback and follow-up on employee duties and responsibilities
• Assess team’s morale and continue to work towards keeping employee and team culture positive.
• Model a client-centered, recovery-oriented approach to services that includes the use of evidenced based practices, i.e. trauma informed care, motivational interviewing, and harm reduction techniques.
• Coordinate care with interdisciplinary employees and family members to ensure continuity of care for clients.
• Recognize and act on opportunities to move clients to appropriate levels of care; provide referrals to additional services as indicated.
• Track direct service for the team to ensure that staff accept additional clients as appropriate.
• Assess client’s personal, medical, emotional, social, and environmental situation through home, community, and office visits.
• Assist clients in identifying signs and symptoms of de-compensation and need for hospitalization. Work collaboratively with clients to identify coping skills to assist in managing symptoms and stressors experienced.
• Support team members in working to assist clients in learning and improving independent living skills, applying for entitlements, accompanying clients to important appointments in the community and providing support with issues related to housing, substance use, budgeting, medical issues, social support, and medication.
• Model effective communication within the team and with other stakeholders throughout the organization
• Run regularly scheduled team meetings and convey information/changes that are coming from leadership to the team.
• Assist with onboarding new employees and ongoing training of employees to provide quality services to clients.
• Monitor client charts and employee time management to ensure all documentation is complete and on time (i.e. IM-CANs, notes, etc.)
• Be familiar with authorization processes for level of care and ensure timely responses to insurance issues that arise.
• Work with the Financial Services Department to finalize client’s rental payments; and submit client budgets and BMFs which includes making adjustments as needed
• Monitor team expenditures of client assistance and client loan funds
• Perform other related duties and/or projects as assigned

 

Qualifications

• Master’s Degree in Social Work, Psychology, Counseling, or other closely related field
• Minimum two years experience working with people with mental health and/or substance abuse diagnoses
• Valid Illinois driver’s license with daily access to a well-maintained vehicle with $100,000/$300,000 liability insurance.
• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) preferred
• Supervisory or leadership experience highly preferred

 

BENEFITS

-FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
-PAID Maternity/Paternity leave
-Medical Insurance (BCBS of IL)
-Dental Insurance
-Vision Insurance
-Life Insurance
-Long-Term & Short-Term Disability
-Pet Insurance
-FSA (Health, Dependent Care, Transit)
-Telemedicine
-EAP
-403(b) Retirement Plan with Employer Match

 

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