RECORDS SUPPORT SUPERVISOR, Enrollment & Student Administration, Enrollment Services Operations - Boston University

About the Role:

The Records Support Supervisor oversees the records support team’s daily operations, ensuring high standards for data quality, process efficiency, and accuracy within the admissions system. This role involves direct supervision of a team, collaborating with leadership on quality assurance for admissions and financial aid data, and managing a range of processing and documentation requirements. The position requires effective coordination with data management systems and interfaces, ensuring seamless information flow between manual and computer-based records to support admissions and financial aid.

Primary Responsibilities:

• Collaborate with the Admissions Lead and Associate Director to ensure timely completion of system enhancements, upgrades, and cyclical projects.
• Develop and update service-level agreements, functional and business requirements, user acceptance test plans, training materials, knowledge articles, and operational process documentation.
• Supervise five full-time Staff. Assign tasks, set priorities, train team members, and oversee productivity and accuracy.
• Manage work distribution during peak times, co-lead weekly team meetings, and represent the ESO Processing area in cross-departmental meetings.
• Manage data quality processes for admissions and financial aid transactions, ensuring accuracy in critical matching and merging tasks for data feeds.
• Identify and implement quality control measures for time-sensitive admissions reviews and financial aid processes, using strategies, reporting tools, and quality checks across systems including Salesforce CRM, document imaging, and mainframe systems.
• Actively participate on project teams to test, document, and release applications and integrations. Ensure all testing, documentation, and release processes align with institutional best practices and standards for quality and compliance.

About the Organization

Boston University Enrollment Services Operations is part of the Enrollment & Student Administration unit (ENSA). BU Enrollment Service Operations plays a critical role in ENSA’s mission; enrolling and retaining students, by supporting and designing operational and technical infrastructure to support the student user experience.

Across the 9 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit https://www.bu.edu/diversity/about/diversity-statement/

About Our Benefits

This position is eligible to work remotely up to two days per week. Boston University offers generous benefits including health insurance, dental insurance, life insurance, tuition remission, retirement plan, and paid time off.

A cover letter is required for consideration.

• Bachelor’s Degree and 3-5 years of direct experience with 2+ years of management experience.
• Proficiency in quality control techniques and data management.
• Experience with documentation processes, agile methodologies, and project management.
• Strong organizational and problem-solving skills, with attention to detail and accuracy.
• Ability to work collaboratively and communicate effectively with cross-functional teams.
• Familiarity with Campus Solutions and Salesforce CRM preferred.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Experience