Records Clerk - TNBR Careers

This is a full-time, permanent position reporting to the Records Manager. The Records Clerk provides customer service to prospective and continuing students at Southwest and assists the Registrar in maintaining, reporting and processing student re...

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Records Clerk

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Records

Campus Location: STCC - Multiple Campus Locations

Job Summary

This is a full-time, permanent position reporting to the Records Manager. The Records Clerk provides customer service to prospective and continuing students at Southwest and assists the Registrar in maintaining, reporting and processing student records. Complies with Family Educational Rights and Privacy Act (FERPA) in all duties; consistently follow Southwest Policies and approved work processes. Some travel between the two (2) main campuses and site locations is required. He/she may work evenings and weekends as needed.

Job Duties

• Assist students in a variety of ways to provide accurate information and help with the next step to enroll at Southwest; provide accurate information to continuing students regarding any request for a change of record, graduation information and transcript requests.
• Answer phone calls on the ACD phone lines, providing accurate information to students to help them with the next step to enroll at Southwest.
• Support all functions of the admissions and records area including telephone support; assistance with all registration periods and commencement.
• Provide accurate information and support for internal inquiries and information to support college function.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma with two (2) years consecutive work experience in telemarketing and customer service in an office setting; demonstrated experience in customer service and data entry.
  
• Valid Driver License.
  
• A background check will be required for the successful candidate.

Knowledge, Skills, and Abilities

• Knowledge of modern office practices, procedures and equipment.
  
• Ability to lift and/or move up to 50 pounds.
  
• Ability to manage difficult or emotional customer situations; respond promptly to customer needs; accept responsibility for resolution of students' problems; solicit customer feedback to improve service. Ability to read and communicate effectively over the telephone and in person.
  
• Ability to read and communicate effectively over the telephone and in person.
  
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  
• Ability to type accurately at an acceptable rate of speed.
  
• Ability to express ideas clearly, concisely and convincingly.
  
• Ability to understand and follow instructions.
  
• Ability to establish and maintain an effective working relationship with students, the public and other employees.
  

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.