Reconsideration Specialist/ Denials - Concentra

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

The Cash Reconciliation Specialist performs a variety of moderately complex to complex tasks related to cash and credit card deposit tracking, bank verification and reporting for multiple medical practice locations.

• Maintain the integrity of the Cash Management Application system as it relates to documented deposit transactions
• Reconcile, research, and resolve all medical center daily deposit packets variances
• Safeguard and maintain medical centers deposit verification forms and patient information
• Prepare batches and maintain detailed Excel spreadsheets that record and track daily deposits
• Communicate daily with medical center operations and other parties to ensure appropriate and timely handling of cash
• Generate and review all necessary reports for month-end close
• Perform daily bank uploads from several bank sources
• Research and provide appropriate documentation for Chargebacks and Retrievals
• Research Unidentified deposit transaction
• Research NSFS for business unit identification and submit to applicable parties for accurate posting
• Process patient Amex credit card transactions upon request
• Process all patient debit card refunds
• Validate and perform data corrections and electronically deposit daily payments for Central Billing Office
• Responsible for preparing daily deposits for multiple bank depository accounts
• Verify accuracy of internal deposits submitted by centers and investigate discrepancies until corrected
• Prepare bank deposits in the format required by bank, to include the electronic processing of checks and manual processing of checks for several payment types
• Record deposit information by payment type on deposit worksheet or systems to serve as accurate and daily source of information for accounting bank reconciliation
• File deposit documentation so that information can be retrieved quickly to resolve issues in timely manner
• Research patient accounts utilizing practice management system when information provided is not sufficient to process deposits and to research lost payments
• Communicate with accounting department regarding any bank variances
• Follow-up on all pending issues
• Interpret data from various reporting sources
• Perform various weekly audits of bank transactions

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education Level: High School Diploma or GED

Job-Related Experience

• Customarily has at least one or more years of accounting experience, bookkeeping, reconciliation, bank teller or retail cash handling and balancing experience

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Proficient with Microsoft Excel, Outlook, Word
• Ability to communicate effectively utilizing customer service and organization skills
• Excellent time management skills with the ability to work under tight time schedules
• Excellent writing and documentation skills
• Strong attention to detail
• Ability to operate 10-key numeric pad by touch
• Decision making and problem-solving skills
• Ability to work independently as well as a team player
• Ability to handle multiple tasks, projects, duties, and priorities

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.