Receptionists/Secretaries, Except Legal, Medical, and Executive - Nexus Staff
Albany, NY 12204
About the Job
Job Title: Receptionists/Secretaries
Employment Type: Contract
Work Hours: 37.5 hrs./week
Work site: 100% Onsite
Location: 800 North Pearl Street, Albany, NY 12204
Job Duration: 2 Years
Closing: 05/08/2024.
Minimum Education:
- High school diploma or equivalent (i.e., GED)
Work Experience:
- One year of experience in a position where the primary responsibility was providing customer service to the general public, either in a face-to-face interaction environment or in a call center environment.
- Alternatively, one year experience could be substituted with 30 college semester credit hours.
Job Duties:
- Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online.
- Resolve customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online.
- Update information on Death/Survivor Services.
- Assist customers in registering for Retirement Online.
- Document callers' issues with system use and log Problem Incident Reports (PIRS) if needed.
- Assist in the completion of casework and resolution of other Retirement System matters.
- Scan loan forms and complete basic data entry to initiate the loan process.
- Resolve calls pertaining to rudimentary Retirement System matters.
- Access and navigate Retirement Online, the Internet, and OSC's Intranet.
- Perform other duties as assigned.
Preferred Skills:
- Excellent interpersonal skills with staff and customers, both in-person and over the telephone.
- Effective oral and written communication skills.
- Ability to perform tasks accurately and within specific time frames.
- Proficiency in operating a personal computer or laptop.
- Familiarity with Microsoft Office Products.
- Ability to learn and use the Retirement System's databases, Retirement Online, the Internet, and OSC's Intranet.
- Spanish speaking skills are a plus.
Misc. Information:
- Hours: 9:00 am – 5:00 pm, Monday – Friday (full-time preferred, part-time available within these hours)
- Background Checks: Required
- Interviews: Virtual
- Parking: Free Parking Provided
- Public Transportation: CDTA bus, taxi, or Uber are in close proximity.
- Department/Division: Benefit Information Services (BIS) within the Retirement Services Division.
- Training: On-the-job training will be provided.
The Nexus Staff Difference:
- Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
- We offer weekly payments via ACH (Automated Clearing House).
- Serving as Prime Vendors to New York State and New York City for over 10 years.
Source : Nexus Staff