Receptionist - Children's Factory

SCHEDULE: Full Time

PAY FREQUENCY: Weekly

SUMMARY

The Receptionist serves as the first point of contact for visitors and callers, providing a welcoming and professional impression. This role is essential for managing front desk operations, including handling inquires, directing visitors, maintain distribution of purchase orders and mail, and providing administrative support to ensure smooth office operations.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent required
• Previous experience in a receptionist or administrative support role
• Prior experience operating a telephone switchboard
• Proficiency in Microsoft Office Suite and other office software applications

POSITION REQUIREMENTS AND PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional demeanor and appearance.
• Ability to handle sensitive information with confidentiality.
• Strong interpersonal skills with the ability to interact effectively with team members, visitors, and clients.
• Basic understanding of office equipment (e.g., printers, scanners, phone systems).
• Ability to remain calm and efficient in a fast-paced environment.
• Ability to maintain consistent attendance, arriving on time and prepared for all shifts, meetings, and appointments.

ESSENTIAL RESPONSIBILITIES, EXPECTATIONS, AND BEHAVIORS include, but are not limited to, the following:

• Greet and welcome visitors in a professional and friendly manner.
• Screens voicemails from the main phoneline and distributes them to the appropriate team member.
• Receives mail, documents and packages on behalf of the staff and distributes items as appropriate.
• Receives customer service inquiries and purchase orders via email and distributes to the appropriate Customer Service Representative for response or order entry.
• Maintain the reception area, ensuring it is clean and organized.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Collect and scan BOL's to electronically file into appropriate folders.
• Schedule appointments and meetings, and manage conference room bookings.
• Assist with any other general clerical duties that may be requested by other departments.
• Provide general information about the company and its services to visitors and callers.
• Foster a positive and collaborative work environment.
• Uphold company values and maintain a high level of professionalism at all times.
• Other duties as assigned by supervisor.

WORKING CONDITIONS

The essential functions of this job require the employee to perform the following physical activities:

• Sitting for extended periods.
• Standing and walking as necessary.
• Lifting and carrying light office supplies (up to 20 lbs).
• Using office equipment such as computers, telephones, and printers.
• Occasional bending, stooping, and reaching.

Children's Factory is proud to be an Equal Opportunity Employer

Children's Factory is an Excelligence Company. Excelligence is an Equal Employment Opportunity (EEO) Employer. We are committed to providing equal employment opportunities to all employees, employment applicants and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender, sex, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.