Receptionist - Serenity Center

OFFICE RECEPTIONIST 

Full Time 

Greet patients, families, staff, and visitors 

Answer and appropriately handle incoming phone calls, faxes, and electronic messages 

Register new patients in the EHR and assist with any required paperwork, as appropriate 

Schedule intake appointments based on provider schedule including in-person and telehealth visits 

Handle insurance related tasks such as verifying patient eligibility, obtaining prior authorization and collecting copays/self-pay payments 

Maintain front desk area in a clean and organized manner ensuring a sufficient supply of office/clerical supplies 

Maintain patient waiting area in a clean and welcoming manner 

Ensures that all beginning and end of day procedure/tasks are followed and completed in a timely manner 

Reports any incidents or abnormal occurrences to Office Manager 

Must have mental health billing and insurance knowledge