Receptionist Spanish English Required - Cole Health

Schedule: 8:00am-6:00pm Monday-Thursday and 8:00am-Noon Friday (Can make adjustments down to 32 hours if want less hours)

REQUIREMENT: Bilingual English/Spanish

Location:  12407 Hymeadow Drive, Austin, TX 78750 (N. Austin)

Salary: $15-$16/hour depending on experience

Job Description: Receptionist and as needed, Interpreter

The receptionist position is responsible for greeting clients, answering telephones, and maintaining daily schedules. The receptionist reports to the executive office manager.

The Interpreter/Translator position requires exceptional reading and comprehension skills, excellent writing skills, and command of the English & Spanish language.   The Interpreter is required to have knowledge of interpreting techniques, cultural and linguistic differences that impact effective communication, and the ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language. Specific job responsibilities may vary from time to time. Interpreting/Translation can occur in a facility or an approved home care setting.  This position reports to the designated manager on site.

The following is a summary of major essential functions of the receptionist position.   Specific functions may, from time to time, change. These functions include:

 Essential Functions:

Team Responsibility

Treat fellow administrative team members, clients and therapists with respect and politeness. To come to work on time and follow established dress code policies.

 Operational Responsibility

1.      Greet clients. Give necessary documents to be completed at time evaluation or therapy to clients. Checking patients in Scheduler and contacts the necessary therapists when necessary. Collects and processes co-pays from clients, following standard work.

 2.      Professionally answer and address all phone calls. Ensure calls are redirected accordingly. Check telephone messages for accuracy and follow up.

 3.      Place appointment reminder calls to patients at the initial evaluation, 30 day visit, 6 month re-evaluation and treatments.

 4.      Maintain front desk metric boards per standard work.

 5.      Follow opening or closing procedures for the operation of the front desk.

 6.      Maintains cleanliness and order in front desk, waiting area, bathrooms and kitchens. This includes maintaining stock of cards, client forms and brochures in the waiting room.

 7.      Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status.

 8.      Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage presented by parent/responsible party.

 9.      Alert Patient Care Coordinators and Cole Financial Services to any changes in Commercial Insurance coverage or demographic information presented by parent/responsible party.

 10.  Processes incoming faxes to proper person.

 11.  Record client cancellations in Raintree Scheduler. Contact therapist of cancellation by telephone or in-person.

 12.  Knowledgeable of organization personnel, nature of Cole Pediatric Therapy business and locations.  

 13.  Knowledgeable of all emergency procedures, and location of emergency equipment. In an emergency situation be prepared to call “911”. Also upon evacuating site transport emergency binder and appointment schedule out of office.

 14.  Attend daily administrative meetings

 15.  Observe patient confidentiality and follow HIPAA guidelines.

Other Responsibilities That May Be Assigned

1.      Advertising Attendance Reward Program.

2.      Rescheduling client appointments as make-ups.

3.      Assemble Client Welcome Packets. Two types of Welcome Packets must be maintained: one for Medicaid clients and one for Insurance clients.

4.      Update and Maintain Food log and any other compliance logs.

5.      Create new employee mailboxes

6.      Faxing/sending by mail reports to physician offices and parents, and tracking receipt of physician signature on reports.

7.      Filing and scanning

8.      Assist with training of other administrative team members as assigned by the Executive Office Manager.

9.      Carry out any other projects assigned by Executive Office Manager.

The following is a summary of major essential functions of the Interpreter/Translator position.   Specific functions may, from time to time, change.  These functions include:

Essential Functions:

Operational Responsibilities:

1. Knowledgeable of organization personnel, nature of Cole Pediatric Therapy business and locations.
2. Ability to provide accurate, high quality interpretation services under pressure.
3. Ability to access reference material needed to carry out their interpretation duties.
4. Skillful use of specialized terminology & ability to explain & communicate Therapeutic Procedures.
5. Ability to translate material, either written or spoken, from one language to another.
6. Ability to handle therapeutic documents, terminology.
7. Efficiency and strong team spirit.
8. Flexibility with working hours (including Saturdays/Sundays).
9. Ability to travel to various locations throughout Houston.
10. Command of the Speech, Occupational, & Physical therapy treatment Terminology.

      11.  Ability to maintain good inter-personal relationships.

      12.  Proficient in Microsoft program applications and strong clerical skills.

      13.  Observes patient confidentiality and follows HIPAA guidelines.

Other Responsibilities That May Be Assigned

1. Serve as administrative back up when necessary.
2. Carry out any other projects assigned by their supervisor.

Qualifications:

• Team Player
• Accuracy, Dependability, Friendly, Outgoing, Polite, Multitask
• Microsoft Office – Expert Level
• High School Diploma or equivalent
• Graduation from an accredited college with an associate degree preferred, and one year of interpreting, or any equivalent combination of related education, training and experience

Physical Demands:

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.

• The employee frequently is required to sit and reach with hands and arms.

• The employee is required to stand, walk, and talk or hear.

• The employee must frequently lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, and color vision.

The Company:

Cole Health is about bringing hope and changing lives  here and around the world.  Cole Health has been serving communities Texas for more than 20 years.  We help our patients, employees and physician’s perform at their best.  Through our Speech-Language, Physical and Occupational Therapy we help children improve their communication, enhance their mobility and become more independent.

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