Receptionist - MarBorg Industries

JOB TITLE: Receptionist

LOCATION: Santa Barbara

Starting Pay $19.00 - $24.00 per hour. Non Exempt Full-Time

We set our pay based on several factors, including knowledge, experience, certification, and location. Our rich, competitive benefits package and the rewarding work we do for the environment make MarBorg a great place to work!

POSITION SUMMARY: The Receptionist is responsible for answering incoming telephone calls and greeting visitors in a friendly and helpful manner. The receptionist sets the tone for MarBorg by being an outstanding listener and information source. The receptionist knows all contact points for every department within the company to assist customers promptly. The ideal candidate will be a natural problem solver with an outgoing personality and a pleasant, happy demeanor.

DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Professionally handle a high volume of incoming calls responding to caller inquiries.
• Direct customers to the appropriate department or point of contact.
• Take and give accurate messages.
• Greet and direct visitors as appropriate based on the purpose of their visit.
• Provides clerical assistance for the Executive Assistant and Customer Service Team.
• Perform basic filing and recordkeeping.
• Communicates with customers via phone and email to receive orders for service starts, stops, changes, exchanges, repairs, and payment processing. From time to time may be asked to assist with customer calls relating to other company services such as liquid waste.
• Possess a strong knowledge of internal processes, and understand the correlation and link between all business units.
• Uses a database system to gather and input notes in customer accounts.
• Attend mandatory training to enhance knowledge of systems and equipment and customer service skills.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:

• Minimum of 3 years of experience in a position of similar responsibility.
• Must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
• Helpful attitude and friendly demeanor.
• Highly professional and dependable.
• Customer-focused and exceptional listening abilities.
• Proficient in building trusting relationships with customers and being attentive to their needs.
• Professional phone and email etiquette.
• Strong ability to multi-task in a fast-paced environment and high attention to detail.
• Excellent communication skills to effectively communicate with all levels of management and customers both verbally and in writing.
• Possess a strong knowledge of Microsoft Office and have familiarity with office equipment – printers, phone systems
• Keying data entry efficiently and accurately with proficiency in typing/keyboard is required.
• Bilingual English and Spanish skills are a plus.

EDUCATION

High School diploma or general education degree (GED); and three years of related role or field experience are required.

CORE COMPETENCIES:

• Doing Good: Maintains and promotes integrity and values in the conduct of all activities.
• Making Good: Takes responsibility and ownership for a problem, project, or issue.
• Treating Our People Well: Proactively seeks and finds ways to provide extraordinary service. Fosters respect for all individuals and points of view. Works cooperatively and effectively with others to achieve common goals characterized by pride, trust, and commitment
• Observant: Ability to identify safety or operational deficiencies and to quickly implement a correction.
• Safety Matters: Actively participates in creating a safe and healthy workplace for our employees and our customers.
• Environmentally Focused: Takes initiative to preserve and improve our local environment for future generations. Makes every day Earth Day.

NEAT JOB-SPECIFIC COMPETENCIES: Attention to Detail, Calm under pressure, Communication, Customer Service, Dependability

LANGUAGE SKILLS:

Ability to read and write English, and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. They should also be able to speak English effectively before groups of customers or employees of organization. Basic Spanish skills are a plus.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:

We are a drug-free & alcohol-free work environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.The noise level in the work environment is usually moderate.