Receptionist - Quartet Senior Living, Bettendorf - Franciscan Ministries

Quartet Senior Living in Bettendorf is looking for a Part Time Weekend -Saturday and Sunday- Receptionist from 4pm-830pm. In this role, you will be responsible for answering the telephone and professionally greeting visitors and assisting residents with their questions or needs while maintaining the resident’s rights to confidentiality.

Specific Tasks/Duties:

Telephone and Communication:

• Answer multi-line telephones, directing calls to the appropriate personnel while maintaining client confidentiality and taking accurate messages.
• Greet and direct authorized visitors and vendors, ensuring completion of confidentiality agreements and maintaining a Visitors Sign-In/Sign-Out log.
• Conduct tours for prospective residents and family members, showcasing community amenities.

Administrative Tasks:

• Accept and record payments received via mail and at reception.
• Open and distribute incoming mail to the appropriate recipients and ensure accurate distribution of residents' mail and packages.
• Assist department heads with clerical duties as needed and foster team spirit by cross-training to support other office staff.

Mission/Values:

• Support and uphold the Community's Mission and Values in all business interactions.
• Respect and safeguard the confidentiality of residents, clients, co-workers, and facility information.
• Project a professional and caring demeanor in interactions with residents, family members, visitors, and co-workers.
• Maintain a clean, neat, and orderly environment, promoting sustainability and minimizing waste.
• Demonstrate teamwork and respect for others within the facility, taking ownership of job responsibilities.
• Anticipate the needs of residents and co-workers, taking proactive steps to meet those needs.
• Welcome suggestions and new ideas as opportunities for growth and improvement.

Position Requirements:

• Education: High school diploma.
• Applicable Experience: 1-2 years administrative/reception work (preferred).
• Professional Memberships, Licensures, Certifications: N/A.

Essential Functions:

• General Working Conditions: Exposed to audible noises due to alarm systems.
• Physical Demands: Standing, sitting, walking, reaching, stooping, and kneeling. Ability to lift up to 10 pounds.
• Mental Acuity Requirements: Ability to read, interpret documents, write reports, speak effectively, and apply common sense understanding to carry out instructions and solve problems.
• Sensory Requirements: Close vision, talking, and hearing.
• Technical/Motor Skill Requirements: Proficiency in operating office machines (copier, facsimile, calculator) and computer software programs.

Equal Opportunity Employer: Franciscan Ministries is an Equal Opportunity Employer and complies with all applicable laws regarding protected veterans and individuals with disabilities. The contractor will not discharge or discriminate against employees or applicants for discussing or disclosing their own pay or the pay of another employee or applicant, except as required by law.