Receptionist/Pre-Registration - Kansas Spine & Specialty Hospital

Overall Responsibility:

Acts as front lobby receptionist. Greets and welcomes all visitors to the Hospital. Ensures excellent patient service for patients and families, physicians and staff, and visitors.

Key Responsibilities:

1. Greets all patients and families, physicians and staff in a courteous manner, and assists as needed.
2. Explains registration and patient care process to patient and family members in a clear, concise and professional manner.
3. Answers incoming phone calls and direct to appropriate destination.
4. Creates patient visit in Registration from scheduled visit by entering all detail information available in a timely manner.
5. Scans documents as required to the system ensuring correct placement and assignment of the documents.
6. Fill in as needed for breaks, illness and vacations.
7. Documents concisely, precisely and accurately in the system and on records, patient account notes or documents for every patient contact.
8. Provides exemplary customer service by immediately greeting patient with courteous smile, introducing self and providing a quick, proficient and accurate registration.
9. Communicates effectively and works cooperatively and professionally with all co-workers, management, patients, visitors, physicians and others. Demonstrates work as a team player.
10. Adheres to all HIPAA policies and requirements.
11. Assists Business Office Manager with reports or other projects as requested.

Qualifications

• High School diploma or equivalent.
• 1-year customer service experience or reception experience required.
• Computer skills, basic office skills, knowledge of medical terminology preferred.