Receptionist -Part-time - The Club at Carlton Woods

POSITION PURPOSE:

The Receptionist is responsible for answering and transferring incoming phone calls and serving as the first point of contact for our club members.

 ESSENTIAL JOB RESPONSIBILITIES:

• Answer incoming phone calls and direct to appropriate person or department.

• Screen incoming phone calls as appropriate and transfer as necessary.

• Serve as the first point of contact for our club members in directing them to their scheduled appointments.

• Knowledgeable of our restaurant menus.

• Take food orders to go for club members.

• Knowledgeable of calendars for all meeting rooms.

• Send daily email communication to in-house departments for daily events

• Update and distribute phone extension list as required.

• Sort and distribute incoming USPO mail to in-house mailboxes; take in-house mail for pick up by interoffice personnel

• Assist catering and F&B departments in seating/layout of special events;

• Maintain reservations log through excel and Club Essentials for all special events; communicating status to all departments;

• In charge of creation of staff name tags

• Ensure all copiers and printers are fully stocked with paper on a daily basis and replace any low or empty toner cartridges as   necessary.

• Hostess members and guests for regular dining and special events;

• Create special events menus approved by catering and F&B departments

• Maintain Lost & Found for non-valuable items.

KNOWLEDGE, EXPERIENCE AND SKILLS:

• Minimum 2-3 years of Receptionist or Administrative Assistant experience in a corporate environment.

• Must have extremely polished phone etiquette skills.

• Maintain a professional appearance at all times. This person is a reflection of the club and at times the first impression            someone has of the club.

• Professional interaction with employees, club members and vendors.

• Must have a strong work ethic and be reliable and dependable.

• Build positive working relationships with employees at all levels within the organization.

• Be resourceful and able to work efficiently even if given very little direction and information.

• Able to effectively multi-task and handle multiple projects.

• Exercise sound judgment when making decisions and willing to ask if unsure.

• Able to work additional hours to meet deadlines as necessary.

• Effectively work with minimal supervision.

• Strong attention to detail skills.

• Exceptional communication skills both verbal and written.

• Good problem solver/creative thinker.

• “Can-do” attitude and pro-active.

• Highly proficient in MS office applications: Outlook, Word, Excel, Power Point.

Physical Demands

• Must be able to lift up to 15 lbs. occasionally.

• Must be able to sit at a desk for up to 8 hours per day.  Walking and standing are occasionally required. 

• Length of time of these tasks may vary from day to day and task to task

EDUCATION, CERTIFICATIONS AND LICENSES:

• High school or equivalent education required

• Some college required.

• Associates or Bachelor’s Degree strongly preferred.