Receptionist - Dechert LLP

Job Description

ESSENTIAL JOB FUNCTIONS

Meet & Greet:

• Opens the reception floor and conference rooms promptly at established timeframe and is readily available to meet all business needs.
• Greets all clients and visitors in a professional manner and notifies Dechert contact of their arrival, escorting visitors to conference rooms as needed.
• Offers clients access to restrooms, the coat closet, and beverages to ensure they feel welcome and comfortable.
• Ensures all visitors are entered into the building security system in accordance with Dechert procedures.
• Provides any and all information and/or assistance to clients, visiting attorneys, and vendors.
• Supports Marketing and other Departments and Practice Groups for special events and helps them manage large groups - sign in sheets, coat check, etc.

Telephone & Voice Mail Systems:

• Administers and accurately answers or directs all incoming calls and forwards as needed.
• Uses voicemail in accordance with firm procedures and Reception Team protocols, emailing telephone messages timely to the attorneys and coping secretaries.
• Answers inquiries and sends calls to the appropriate party.
• Places long distance, local, and conference calls as needed by attorneys and visitors in accordance with Firm procedures.

Conference Room Support:

• Processes requests for conference rooms and breakout rooms using Condeco.
• Searches for available conference rooms as needed and seeks out assistance from Supervisor to resolve conflicts.
• Assigns visiting attorney offices within office protocols
• Assists secretaries with Condeco requests and ensures that meetings are in appropriate conference rooms.
• Confirm conference room reservations in Condeco and email daily confirmations to lawyers and secretaries.
• Notifies Catering and AV services in a timely manner regarding changes and conflicts in schedule.

Administrative Duties:

• Recognizes business needs as a priority, identifies and escalates issues if not able to resolve on own.
• Coordinates with coworkers to manage lunch breaks, coverage, and vacation requests, always ensuring proper coverage.
• Performs other duties as assigned for the efficient function of the department, office and Firm.

QUALIFICATIONS / KSAs

• College education strongly preferred.
• Law firm or professional services reception experience strongly preferred.
• Must possess the ability to remain pleasant and accommodating under pressure.
• Strong interpersonal skills, pleasant telephone manner, and polished professional appearance required.
• Excellent customer service and communication skills required.
• Willing and able to work overtime when required.
• Knowledge of systems and tools that are required to ensure Attorney meetings run smoothly, such as: Condeco; eTenants; Cisco; Dechert Online Directory.
• Ability to prioritize effectively and manage competing priorities, ensuring efficient use of time to meet multiple objectives simultaneously.
• Vision: ability to see well enough to read materials and computer screen 80% of the time with or without an accommodation.
• Hearing: ability to hear well enough to talk on the phone at least 80% of the time with or without an accommodation.
• Posture: ability to sit for approximately at least 60% of the time and to stoop up and down 25% of the time with or without an accommodation.

Additional Job Description

At the time of this posting, the salary range for this position in New York is $58,000.00 to $68,000.00 annually. Actual compensation is commensurate with job related knowledge, skills, experience and location of the position.