Receptionist, Medical - Southeastern Michigan Health Association
Hamtramck, MI 48212
About the Job
Job Type
Full-time
Description
LOCATION: Wayne County Healthy Communities - Hamtramck, MI 48212POSITION SUMMARY: The medical receptionist position at the FQHC clinic serves as the first point of contact for patients and visitors in a clinic setting. This role involves managing front desk operations, scheduling appointments, maintaining patient records, and providing excellent customer service to ensure a positive experience for patients.
ESSENTIAL FUNCTIONS:
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
- Schedules appointments for primary care, behavioral health, and dental appointments with a focus on dental.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in a timely fashion with the ability to multitask.
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, reminding provider of service delays.
- Call patients to remind them of upcoming appointments and to help them schedule testing for off site services
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
- Comforts patients by anticipating patients' anxieties; answering patients' questions, maintaining the reception area.
- Ensure s availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating persona l and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges: controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Can answer phone calls promptly and answer multiple phone lines
- Able to speak to angry patients in a calm manner and diffuse tense situations
- Work with providers and clinical staff to coordinate care for patient
- Can travel to Wayne clinic site as needed (located in the city of Wayne)
- High School diploma
- Medical assistant certificate preferer
- Must have excellent written & verbal skills Must have basic understanding of medical terminology.
- Must have basic understanding of patient charges and insurance information.
- Responsibility for maintaining records, reports, deadlines.
- Responsibility of knowing how office machine/equipment must be operated
- Physical demands/ emotional demands and any other demands usual or unusual.
Employment Type: Full-Time
Classification: Non-Exempt
Benefits:
- Health insurance, Dental insurance, and Vision insurance
- Paid time off (Holidays, Vacation, Personal, & Sick time)
- 401a & 403b (Retirement plans)
- Long Term Disability
- Employee assistance program
- Group Life Insurance
- Various Voluntary Benefit Option
Please contact SEMHA HR Department if you need assistance to upload resume, cover letter, and/or make application online.
** Applicants must be presently authorized to work in the United States on a full-time basis. E.O.E.**
** SEMHA is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the SEMHA Human Resources Department. **** SEMHA positions are grant funded and are contingent upon the continued support of the funding throughout the duration of the assignment. **
Salary Description
$16 - $20.00 hourly (based on experience)
Source : Southeastern Michigan Health Association