Receptionist - LIFE-NWPA

Are you passionate about spending quality time with seniors and providing the care they deserve?

Are you interested in joining a team that truly cares about its employees and values their voice?

Do you aspire for career growth and development opportunities?

If your answer is a resounding "YES" to these questions, we would love to hear from you.

The One Senior Care family of businesses, including LIFE-NWPA, Mountain View Pace and Cherry Blossom PACE, work as a team to help seniors stay safe, healthy, and independent in their homes and communities. We are a premier healthcare provider striving to provide excellent patient care beyond the traditional boundaries of medical insurance plans!

Benefits:

• $1.00 raise after 90 days of employment
• 9 Paid Holidays
• 3 Weeks and 1 Day of Paid Time Off Accrued from the Date of Hire for Full-Time Employees
• Annual Pay increases for Performance
• Medical, Dental, & Vision
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Paid Parental Leave
• Tuition Reimbursement
• Retirement Plan with Up to 5K Matching Annually / Vesting Schedule (Pre-taxable Savings)

Job Summary:

At LIFE-NWPA, our Receptionist play a crucial role in greeting visitors, residents, and staff upon entrance. Responsibilities also include answering phones and directing calls to the appropriate department. Provide direction and assistance to Participants and visitors when necessary. Assist department heads with general office tasks including, but not limited to: filing, copying, paperwork, etc.

Schedule:

Standard operating hours are 8:00 am – 4:30 pm; Monday-Friday. Please note work hours may fluctuate depending on business needs, flexibility is required.

Hourly Wage:

$14.25 /hr. to start - $15.25 after 90 days

Duties/Responsibilities:

• Answer telephone and direct calls to the appropriate department.

• Complete any filing, copying, or other duties as requested by Center Manager or department heads.

• Greet all staff, Participants, and visitors and provide assistance.

• Ensure that all visitors and vendors sign in and out of the registry.

• Receive and sort all incoming mail and newspapers for staff.

• Maintain the appearance and cleanliness of the lobby and front entrance.

• Assist Emergency Medical Services (Ambulance) with doors and/or elevator by calling the elevator to the ground floor and securing it.

• Assist with Participant tracking as needed.

• Maintain an aggressive scanning schedule to reduce a backlog of paperwork.

• Participate in and support Quality Improvement initiatives.

• Other duties as requested/assigned.

Required Skills/Abilities:

• Intermediate to Advanced Microsoft Office skills, including Outlook, Excel, and Word.

• General clerical experience in proper office procedures.

• Must have access to reliable and consistent transportation.

• Must be able to deal tactfully and patiently with personnel, participants, family members, visitors, government agencies/personnel, and the public.

• Communicates with the medical staff, nursing personnel, and other department supervisors.

• Ability to organize work and follow through on assigned tasks.

• Must possess the ability to make independent decisions when circumstances warrant such action.

• Must have the cognitive ability to process and perform tasks for Participant safety.

• CPR and First Aid Certification.

• Must have excellent written and verbal communication skills.

Education and Experience:

• High school diploma or equivalent is preferred.

• 1 to 3 years of administrative support experience.

• One year of experience working with the frail and elderly population or willing to participate in extensive training as needed.

• Capable of and experienced in assisting individuals with special mobility needs.

Requirements:

• Successful completion of background check, physical, drug screening, TB Screening.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Our organizations provide equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The OSC family of businesses will only hire qualified individuals to work in a federally funded healthcare program. Please note that this excludes anyone convicted of a crime that could jeopardize the safety and well-being of the frail senior population that OSC/LIFE-NWPA/MVP/CBP serves. All individuals must disclose any conflicts of interest upon applying for a position and agree to a thorough background check when an employment offer is extended.

Employment Requirements: Successful completion of Pennsylvania Criminal History Check, PA DHS Child Abuse Clearance, Office of Inspector General check, and FBI Fingerprinting for Child Protective Services Law (at employer’s expense). Successful completion of post-offer employment drug screening and physical (at employer’s expense). CPR and First Aid Certification, or willing to obtain at employer’s expense. Individuals must have one year of prior experience caring for the frail elderly or willing to complete Company paid training to meet this requirement.

This position has full access to Participant, program, and staff records and reports, requiring discretion to protect individuals and the program.