Receptionist - Longwood Manor Convalescent Hospital

We are seeking a Receptionist to join our team! The Receptionist will be responsible for asking visitors COVID-19 screening questions as provided by the site and perform temperature checks on visitors. The Receptionist is also responsible for assisting with guest inquiries, directions, and initial questions regarding the facility or services.

Receptionist Requirements

• Fully vaccinated against Covid-19 including Booster shots
• High school diploma or equivalent
• Authorized to work in the United States
• Bilingual: Spanish, preferred but not required.

Primary Receptionist Responsibilities

• Administer medical questionnaires directly to Clinic Staff, Patients as well as any visitors entering job sites
• Administer and interpret the temperature of an individual utilizing forehead, tympanic and/or oral thermometers according to manufacturer’s instructions and CDC guidance for personal protection
• Reporting cases of positive and negative responses according to established protocols
• Communicate findings directly to the Leads as required
• Document findings and results of the Medical Screening
• Translates for provider and office staff as requested
• Make changes in the appointment type as needed basis depending on findings and results while having polite, but clear communication with the patients about the changes
• Ensure the registration and lobby areas are appropriately maintained
• Greet and Sign In patients, providing exceptional patient experience
• Answer and screen telephone call, takes messages and provides information
• Attend meetings as required

Notify the Office Manager of possible problems:

• Patient Relations
• Patient Flow
• Other Employees, etc
• Acquire appropriate signatures
• Submit appropriate information per procedure
• Reports malfunctioning equipment to Office Manager
• Stays in compliance with all HIPAA regulations

Other Essential Qualifications

• Ability to find solutions when barriers are identified
• Strong documentation skills
• Ability to multi-task and prioritize when needed
• Ability to independently seek out resources and work collaboratively
• Ability to read, understand and follow oral and written instructions
• Experience and work ethics that supports working within a high functioning, team-oriented environment
• Demonstrates a willingness and ability to work under supervision
• Ability to develop and maintain good working relationships with staff
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management
• Possesses ability to communicate effectively, both verbally and in writing
• Possesses genuine respect for others and acceptance of their individual social and cultural traits
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams
• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems
• Performs other related duties as assigned

PAY SCALE:

Depending on a number of factors, including, but not limited to location, regularly scheduled work shift, knowledge, skills, experience, and expertise. 

$16 - $17 / hour

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