Receptionist - Full Time - Medical Associates

Medical Associates Clinic is hiring Full-Time Receptionists (5 Days per Week) to be dynamic members of our registration and scheduling team. 

Pay and Benefits: $17+/hr. with full benefits package including:

• Pay raises at least annually
• Medical Associates top rated health insurance with most comprehensive provider network in the area with discounted premium rates for wellness program participation.
• 401k with Immediate Matching (50% on the dollar up to 7% of pay) and additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Save money on your taxes! Medical and Dependent Care Flex Spending Accounts
• Income security for your family! Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

This position will require a high attention to detail while working at a fast pace on the computer, phone, and with our patients. Ideal candidates have some experience with office administrative duties, and are known for always providing above and beyond patient/customer service with a smile. Medical Associates provides an in-depth training program for all new employees helping you successfully learn our detailed computer, phone, scheduling and registration systems used on a daily basis. 

Primary schedule: Rotating shifts Monday - Friday between the hours of 6:45am -5:30pm working 5 days/40 hours per week, full benefits eligible!

Location: Either East Campus or West Campus in Dubuque, IA. Desk placement will rotate according to scheduling needs.

Essential Functions & Responsibilities:

• Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.
• Communicate clearly with patients, peers, clinical staff, and physicians via telephone and in person.
• Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, accepting payments and balancing cash drawer.
• Check in patients for their appointments, This includes reviewing, updating or obtaining patient information making necessary account changes to ensure correct billing.
• Set up patients' new insurance coverage or modify existing coverage records as needed. Collect Copay or other payments where applicable and perform accurate end of day balancing.
• Apply applicable department/provider scheduling protocols while directing patients to appropriate providers/specialties. 

Knowledge, Skills and Abilities:

Education: High school diploma or GED required.

Experience: From three months to one year of similar or related experience.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions.

Other Skills: Ability to multi-task and work in a fast paced environment. General computer knowledge with proficient keyboarding skills. Multi-line telephone system. Cash handling experience. Ability to work independently with limited direction, problem solving and resourcefulness.