Receptionist for Skilled Nursing Facility - Grand Lodge, Masonic Homes & Acacia Creek

Pay Range: 17.00 - $22.22/hour

JOB CULTURE

The Masonic Homes of California are committed to a culture of Leadership. Our culture is to provide superior service to members, residents and staff through a sound and progressive model of service and care which aligns our mission, vision and operations. We demonstrate excellence in core services and place value on high quality job performance, professional development, effective time management, budget management, workplace safety and resident/employee satisfaction. We are dedicated to disciplined innovation and continuous quality improvement – we are a learning company. We are committed to sharing our knowledge and being an organization that attracts the best and brightest talent. We are team-oriented, caring and honest.

JOB SUMMARY

The Receptionist is responsible for providing a friendly, warm, efficient, professional and reliable “front desk/concierge” service to our residents, their families, employees and friends of the Masonic Homes of California while also ensuring the safety and protection of our residents, employees and the Home's property within established policies and procedures. Uphold the Communication Department/Concierge service theme.

ESSENTIAL FUNCTIONS

Front Desk/Concierge

• Project a professional appearance: well-groomed, appropriately dressed.
• Maintain a professional workspace: well-organized, lack of clutter, etc.
• Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures.
• Greet and direct visitors in a friendly and helpful manner.
• Answer all incoming calls to the Masonic Home of CA standard.
• Directs incoming calls and messages to appropriate staff or resident.
• Assist residents with outgoing calls.
• Demonstrate multi-tasking abilities in telephone operation.
• Record accurate messages.
• Maintain stock of paper and other office supplies.
• Knowledge and understanding of role in emergency situation.
• Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc.
• Label newspapers for residents and staff for daily distribution.
• Assist in general clerical and administrative functions as required.
• Receive, coordinate, and distribute all mail and deliveries.
• Maintain pertinent key and residents’ status logs, issue keys according to established procedures. Maintain accountability for keys.
• Initiates a Notification of Temporary Absence form for residents who wish to leave the facility overnight.
• Reports equipment malfunctions and breakdowns as soon as possible.
• Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives.
• Maintains good working relationship with co-workers.
• Provide back-up support for other departments as appropriate.
• Regular attendance.
• Maintain cash boxes (4).Sell meal tickets to employee and provide volunteers with free meal tickets
• Collect cash for postage for outgoing mail.
• Collect cash when making copies for residents
• Maintain petty cash
• Generate POS receipts and does month end closing of POS.
• Provide backup assistance for Medical Billings’ essential functions.

Transitions

• Assist Transitions Coordinator with general clerical transitions functions.
• Generate brochure request from emails and inquiry tracking forms.
• Collating and copy transitions documents.

Administration

• Assist Administration with administrative duties.
• Performs general office duties during low volume periods to include sorting, collating, copying and data entry.

Financial Management

• Maintain cash boxes (4).Sell meal tickets to employee and provide volunteers with free meal tickets
• Collect cash for postage for outgoing mail.
• Collect cash when making copies for residents
• Maintain petty cash
• Generate POS receipts and does month end closing of POS.
• Provide backup assistance for Medical Billings’ essential functions.

Requirements

SKILLS, ABILITIES AND EXPERIENCE

• 1 year experience on Multi-line Telephone Console (preferable but not required)
• Knowledge of computers, internet, and software applications including Windows 3.0 or 7.0 and Microsoft Office programs
• Skilled in building relationships with residents, staff, and family members
• Must be able to work under stress and to relate to aging persons
• Must have a pleasant disposition at all times
• Awareness of “Concierge Services”

EDUCATIONAL REQUIREMENTS/LICENSES/CERTIFICATES

Any combination of education and experience that would provide the necessary knowledge and abilities listed, typically:

• High School Diploma or equivalent

Benefits

At Masonic Homes, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your career.

In return for your skills, you will be offered:

• A work environment focused on teamwork and support
• Excellent health, wage replacement and other benefits for you and your family’s well-being
• A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan
• Investment in your growth through Tuition Reimbursement