Receptionist - Lexicon Services

Receptionist

The Receptionist will be responsible for providing exceptional customer service to all visitors, clients, and employees, both in person and over the phone. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. The Receptionist is also a key role in administrative support across multiple Lexicon departments.

About Us 

Lexicon is a legal services and technology provider with deep expertise in the legal industry. We provide a world-class practice management software suite, enabling attorneys to maximize productive use of their time when working cases. With expertise in marketing for law firms, revenue optimization, billing and collections, support services, and more, Lexicon is your trusted partner for all legal practice needs.

Responsibilities:

• Greets team members and guests efficiently with friendliness and professionalism.
• Signs for deliveries, notifies the recipients via email, and keeps a log of incoming deliveries.
• Responsible for the cleanliness and organization of the front desk area.
• Assisting with various administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Providing information to visitors and callers about the organization, its products, or services, and directing inquiries to the appropriate resources.
• Monitoring and granting access to the premises.
• Assisting with the coordination of meetings, conferences, or events by arranging facilities, catering, and equipment as required.
• Supporting other departments or teams with special projects or tasks as needed

Requirements:

• Required Education: High School Diploma or equivalent. 

Minimum Years of Experience: 

• Up to three (3) years of administrative experience in a front desk, receptionist, or administrative assistant role preferred, but not required.

Key Competencies:

• Collaboration: At Lexicon, an emphasis is placed on working together seamlessly and leveraging the collective strengths of individuals within the organization. Employees promote communication, teamwork, and the sharing of ideas to achieve common goals and objectives.
• Responsiveness: Responsiveness measures our ability to react quickly and effectively to changes, demands, or challenges. A responsive Employee fulfills all obligations effectively and timely to our current and future clients, while maintaining effectiveness and staying aware of evolving business needs or circumstances.
• Culturally Positive: The "Courage to Ask Why" reflects our culture that encourages curiosity, understanding, critical thinking, and challenging the status quo. Employees professionally question existing processes, seek new viewpoints, and explore customer-focused solutions. Employees embrace and promote the values and beliefs of the organization and demonstrate respect for their colleagues, our clients, and the broader community. Employees create a culture that encourages "asking why" through professional curiosity, understanding, critical thinking, and challenging the status quo.
• Customer Service: Employees are committed to prioritize and exceed the expectations of current and future clients. Employees know and anticipate the needs of internal and external customers and act accordingly – providing high priority to customer satisfaction. 
• Encourages and facilitates cooperation, pride, and trust among the team; fosters commitment to the team's culture; works cooperatively with others to achieve goals.  
• Professional drive to sweat the small details and is someone who isn't afraid to do things 'the hard way' instead of relying on 'the way it's always been done.