Receptionist / Cashier - Atlantic Auto Group

Job Description

Are you looking for a job with an opportunity for career advancement?

 Are you articulate, friendly, and thrive in a fast-paced environment?

Then come join our team!

This position is responsible for receiving/processing payments for services rendered, explaining the work performed, assisting with answering the phones, booking appointments, conducting follow-up calls, and answering client inquiries promptly and effectively. 

 Many of our Service Cashiers and Receptionists have moved up to Sales, Service Advisor  & Payroll Positions!  The opportunity for advancement is there!   

Responsibilities

• Ensures excellent service standards and maintains high customer satisfaction
• Answers incoming calls to the Service department and schedules appointments or directs callers when necessary
• Files/retrieves repair orders
• Takes detailed, accurate messages
• Closes out repair orders accordingly after payment is processed
• Completes daily deposit  
• Sets and confirms appointments for Service department
• Greets customers with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location
• Schedules service for customers either in person or on the phone
• Verifies customer appointments and all relevant customer information (name, phone number, VIN, mileage, etc.)
• Receives/processes payments for products and services and closes repair orders
• Prepares deposits and maintains a cash management system
• Performs other duties as assigned

Qualifications

• High school diploma or GED preferred
• Customer service experience preferred
• Reynolds and Reynolds experience preferred
• Must be dependable and follow assigned work schedule
• Must be able to address and answer customer requests via phone and e-mail
• Strong organizational skills and the ability to effectively multi-task
• Basic knowledge of computers
• Bi-lingual Spanish communication skills a plus
• Must pass a drug test and a background check
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Excellent telephone skills
• Cash handling experience

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program 
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.   

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties.  As Atlantic continues to add new locations, finding new employees is a major priority. 

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels. 

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities. 

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to  Atlantic and to help us build a better business. 

OUR BENEFITS 

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.