Receptionist - Speare Memorial Hospital

Assume responsibility for all tasks required at the front desk, assisting patients and the physician as needed. Responsible for check-in and check-out of patients and answering incoming calls and scheduling patient appointments.

• Screen and process all incoming calls and schedule patient appointments.
• Verify that all patient and insurance information is complete and accurate and that referrals are on file and up-to-date as indicated by the patient's insurance policy.
• Collect all co-pays and payments due on patient's account.
• Schedule and prior authorize diagnostic studies, consultations and referrals with other physicians as directed by the physician providing- copies of necessary documentation for these appointments.
• Return phone messages for the physician including prescriptions to the pharmacy, messages to patients, insurance companies and other facilities as directed.
• Run missing charges report at end of each day, task to provider, print next day’s patient schedule.
• Run claim edit and unapplied credit reports at the end of each day, process and batch out daily settlements.
• Print credit card report and reconcile the machine daily and forward copies to the appropriate personnel.
• Copy and forward medical record requests upon receipt of appropriate release of information.

• Process, scan and file incoming, outgoing and interdepartmental correspondence, diagnostic reports, pathology reports and other associated paperwork to their designated areas.
• Comply with hospital and departmental policies, procedures, regulations and standards as related to job.
• Demonstrate hospital’s stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors.
• Actively and appropriately participate in problem-solving identification and resolution, both intra- and inter-departmentally.
• Meet department customer service standards and strives to enhance the level of customer service provided.

Qualifications:

• Education

Required: High School Graduate

Preferred:

Work Experience

Required: Prior experience in a medical office

Preferred: 5 years experience in medical office

• Licensure/Certifications/Registrations

Required:

Preferred:

• Other Skills/Knowledge

Required:

• • • Typing and computer skills necessary
    • Ability to effectively communicate verbally and in writing
    • Can work independently

Preferred:

• • • Experience with electronic medical records system.
    • Medical Terminology
    • Knowledge of insurance policies and guidelines, confidentiality policies and procedures.

PI255887339