Receptionist - Speare Memorial Hospital

Medical Secretary/Receptionist General Summary: Assume responsibility for all tasks required at the front desk, assisting patients and staff as needed. Responsible for check-in and check-out of patients and answering incoming calls and scheduling patient appointments. Essential Job Functions*: • Screen and process all incoming calls and schedule patient appointments for all locations. • Verify that all patient and insurance information is complete and accurate and that referrals are on file and up-to-date as indicated by the patient's insurance policy. • Collect all co-pays and payments due on patient's account. • Schedule and prior authorize diagnostic studies, consultations and referrals with other physicians as directed by the physician providing- copies of necessary documentation for these appointments. • Return phone messages to patients, insurance companies and other facilities as directed. • Run missing charges report at end of each day, task to provider, print next day’s patient schedule. • Run claim edit and unapplied credit reports at the end of each day, process and batch out daily settlements. • Print credit card report and reconcile the machine daily and forward copies to the appropriate personnel. • Copy and forward medical record requests upon receipt of appropriate release of information. • Process, scan and file incoming, outgoing and interdepartmental correspondence, diagnostic reports, pathology reports and other associated paperwork to their designated areas. • Comply with hospital and departmental policies, procedures, regulations and standards as related to job. • Demonstrate hospital’s stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors. • Actively and appropriately participate in problem-solving identification and resolution, both intra- and inter-departmentally. • Meet department customer service standards and strives to enhance the level of customer service provided. Qualifications: Education Required: High School Graduate Preferred Work Experience Required: Prior experience in a medical office Preferred: 5 years experience in medical office Other Skills/Knowledge â–ª Typing and computer skills necessary â–ª Ability to effectively communicate verbally and in writing â–ª Can work independently Preferred: â–ª Experience with electronic medical records system. â–ª Medical Terminology â–ª Knowledge of insurance policies and guidelines, confidentiality policies and procedures.

PI256675238