RECEPTIONIST BILINGUAL SPANISH AND ENGLISH - BLEHEALTH, LLC

SUMMARY:

The Receptionist is responsible for managing the front desk, performing a variety of administrative, clerical tasks and provide exceptional services to clients. MUST SPEAK SPANISH

ESSENTIAL DUTIES AND RESPONSIBILITIES

·        Welcome guests as soon as they arrive at the office.

·        Maintain a professional appearance.

·        Prompt the visitors to wait in the lobby area until the appropriate person can assist.

·        Answer, screen, and forward incoming phone calls.

·        Direct calls to other departments as needed.

·        Call clients and customers to inform them about the company’s services.

·        Track client responses from text messages and deliver the message to the team.

·        Use sound judgment in handling calls, especially with upset patients.

·        Understand when to escalate calls to Directors, managers, and nurses

·        Make reminder calls as requested.

·        Make calls to reschedule appointments when necessary.

·        Assist with mailings and other projects as call volume permits.

·        Ensure the front desk area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).

·        Provide basic and accurate information in person and via phone or email.

·        Update calendars and schedule meetings if necessary.

·        Perform other clerical duties such as filing, photocopying, and faxing.

·        Enroll clients into BLEHEALTH's programs

·        Document in clients' records

·        Maintain clients' records in databases.

·        Schedule appointments for case managers.

·        Makeoutboundcallstopotentialcustomerstogenerateleads.

·        Handleincomingcallsfrompatientsandclientsseekinginformation,appointments,or assistance with healthcare services in an efficient and professional manner.

·        Provideaccurateanddetailedinformationregardingcompanyservices,appointments, and general inquiries.

·        Assessclientneedsintheareasofphysicalhealthandmentalhealth

·        Document pertinent client information, contacts, and issues in the medical record

·        Scheduleclient appointmentsbasedontheirneeds,availability,andcaremanager preferences.

•   During the scheduling process, verify patient information, insurance coverage, and eligibility for services.
•      Addressclientconcerns,complaints,orissuesprofessionally and empathetically, escalatingcomplexissuestoappropriatestaffmemberswhennecessary.
•      Collaboratewithcompanystaff,includingcaremanagers,nurses,andadministrative personnel, to coordinate client care and ensure seamless communication
•      Maintainaccurateandup-to-dateclientrecordsanddocumentationinthecompany's electronic health record system.
•      Adhere to all privacy and condentiality regulations, ensuring the security of client information at all times.
•      Thispositionrequiresstrongcommunicationskills,empathy,andacommitmentto delivering high-quality care to all callers.
•        Communicatestoclients/patientsthepurposesoftheprogramandtheimpactitmay haveontheirwell-being.

·            Helpspatientsidentifysocio-economicissuesthataffecttheiroverallhealthanddevelop health/social management plans and goals.

•   Motivatespatients/clientstobeactiveandengagedparticipantsintheirhealthand overall well-being.
•     Performsotherreasonablyrelateddutiesasassignedbythesupervisor

EDUCATION AND/OR EXPERIENCE:

·       High school diploma or associate degree in business administration or equivalent

·       Excellent verbal communication skills

·       Excellent interpersonal and customer service skills

·       Basic understanding of administrative and clerical procedures and systems

·       Proficient with Microsoft Office Suite or related software