Receptionist - Wilkins RV

Receptionist

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills, and ability. We're looking for employees who can make a difference because we believe an innovative team can accomplish anything!

Answer all incoming phone calls to the dealership, greet all incoming customers to the dealership and direct both to the appropriate personnel/departments.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• To greet and welcome all incoming customers in a prompt, friendly and professional manner and to direct them to the appropriate personnel or department, doing so in a manner that provides the customer with a warm and friendly first impression of the dealership.
• To answer all incoming phone in a prompt, friendly and professional manner and to direct them to the appropriate personnel or department, doing so in a manner that provides the customer with a warm and friendly first impression of the dealership.
• To coordinate the check-in of all incoming new vehicles, coordinating the check-in by the sales and service departments, processing all necessary paperwork and completing the computer input of the vehicle.
• Perform miscellaneous administrative tasks for the sales department, including, but not limited to the entering of ordered new vehicles into the IDS computer system, the submission of prospect names to CSI for proper follow-up, the maintenance of new vehicle pricing in the IDS computer system and more.
• Maintain a clean and professional appearing reception desk area to ensure we are providing our customers with a professional appearing first impression.
• Maintain the customer lounge and customer waiting areas, ensuring the are clean and organized and that coffee and coffee supplies are readily available for customers.
• Ensure that the receptionist’s station is always staffed prior to leaving for any reason.
• Manage the flow of customer traffic to ensure that all customers are being waited on in a timely and professional manner.
• Maintain the sales departments “up system”, directing incoming customers to the next available sales consultant in a prompt and professional manner.

Salary Range: $15.00 - $17.00/hour

Requirements:

One-year certificate form college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.  Ability to effectively greet all incoming guests and direct them to the appropriate person or department; effectively handle all incoming calls – promptly and professionally.  Successfully provide WRV staff with various administrative support needed to effectively run the company.

Benefits:

• Competitive Wages
• Medical/Dental/Vision Coverage
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

#1 RV Dealer in New York

For over three generations the Wilkins RV motto has been: "We offer a huge selection of top-quality RVs at the right price." Wilkins RV is a proud dealer of new and pre-owned motor homes, travel trailers, fifth wheels, toy haulers, and tent campers from top names like Heartland, Forest River, Grand Design, Newmar, Alliance, Coachmen and more.

 In 1936 C Wilkins Used Cars was founded as an auto detailing shop by Charles (Charlie) Wilkins. Originally, located in Hornell, New York, Charlie started selling RVs in the 1950's. Charlie's son, Ron Wilkins, took over the business in the early 1960's, changing the name to Wilkins RV and began selling iconic RV brands like Coachmen, Shasta and Mallard. In 2004, Ron Wilkins sold the business to his son, Brian Wilkins. Quickly outgrowing the facility in Hornell, New York, Wilkins RV built a new state-of-the-art facility and moved the dealership to its current location in Bath, New York. The 50,000 square foot facility sits on twenty-five acres, and includes twenty service bays, a 14,000 square foot air-conditioned showroom, over 3,000 square feet of parts and accessories, and eight campground style hook-ups in case you are looking to spend the night in your RV. In August of 2011, Wilkins RV opened a second location, in Churchville, New York. This location was expanded in the Spring of 2016 to its current 40,000 square foot facility, consisting of sixteen service bays, a 12,000 square-foot showroom, 2,000 square feet of parts and accessories and six campground-style hook-ups for overnight stays.

 In January 2017, Brian Wilkins acquired Ballantyne RV in Victor, NY and Caps and Campers in Cicero, NY to expand Wilkins RV to four locations. This expansion allowed Wilkins RV to better serve Western NY and now the Syracuse, NY area!

 With a passion formed by a proud heritage spanning three generations in the RV industry and the community, your Wilkins RV team offers endless opportunities for families to build enduring memories by providing exceptional experiences. At our 7 locations in Bath, NY, Churchville, NY, Waterloo, NY, Brewerton, NY, Clay, NY, Fulton, NY, and Nichols, NY, you will find a comfortable place to browse, specialized RV service, and fully stocked parts and accessories stores. Best of all you will find a friend in the RV business.

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.

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