Receptionist, Bartram Skilled Nursing Facility, Full Time - Brooks Rehabilitation

This position is located at our Bartram Crossing facility located on our beautiful 115-acre campus in Bartram Park, Fla. Brooks Bartram Crossing is one of only 19% of U.S. skilled nursing facilities recognized as a Best Nursing Home for 2019-20 by U.S. News & World Report and earned Best Nursing Homes status by achieving a rating of “High Performing,” the highest possible rating, for short-term rehabilitation. Bartram Crossing also received a CMS Five-Star Rating, The Joint Commission Gold Seal of Approval, and the Agency for Health Care Administration’s Silver Award. The American College of Health Care Administrators recognized Bartram Crossing as a top-performing Skilled Nursing Facility based on quality indicators, occupancy and three years of survey data. Bartram Crossing has also been rated with zero deficiencies on its state survey for two years in a row. If you are passionate about serving patients with a goal to provide the best care possible and an excellent patient experience, we invite you to join our award-winning, innovative organization. 

The Front Desk Receptionist will provide coverage of telephone and front desk duties. Answer incoming calls in a prompt, courteous manner according to Brooks customer service quality standards. Greet and assist visitors in a professional and efficient manner. 

Responsibilities:

• Receives hospital guests, ascertains needs, and directs guests appropriately.
• Courteously answers the phone and takes accurate messages.
• Answers routine questions regarding departmental policies, operations and procedures.
• Checks appointment schedules and directs or escorts guests to appropriate office or departmental area.
• Completes assignments of special projects by designated deadlines.
• Responsible for admitting patients as needed.
• Monitors patients in lobby area.
• May perform other duties as assigned.

Qualifications:

• High school diploma.
• 1 year Customer Service experience. 
• 1 year of switchboard or phone experience. 
• Experience using Microsoft Office. 
• Ability to multitask.

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs

Shift: Full-Time 7:45 AM-4:15 p.m (Monday-Friday)

Location: 6209 Brooks Bartram Dr Building 100, Jacksonville, FL 32258