Receptionist/Administrative Assistant - Bilingual - Chinese - True Care NY

• Work with chosen caregivers to guide them in submitting all required work and medical documentation via phone and in-person.
• Participate in orientation by meeting and greeting all applicants, screening them and providing the necessary paperwork needed for them to start working i.e fingerprints, OMEG, employment verification, reference check.
• Follow up with unattended applicants to reschedule orientation dates, verify attendance for orientation and in-service classes.
• Assist with the formatting of policies, procedures and other documents as necessary.
• Maintain open lines of communication with all applicants.
• Demonstrate service excellence and positive interpersonal relations in dealing with others, including, patients, families, employees, managers, medical staff.
• Responsible for the completion of intake, enrollment, and monitoring ongoing Caregiver applications.
• Participate with in-service and orientations as requested.
• Ensure a high level of care for the caregivers.
• Coordinate and communicate with various staff in accordance with company policies and to the benefit of our caregivers.
• Ensure caseload retention and assist with growing the company’s referrals.
• Maintain HIPAA compliance and regulations.

• Have knowledge of all lines of services in true care to offer patients the best services possible and to generate daily referrals.
• Liaison between the agency and partnering contracts to discuss member eligibility and start of care processes.
• Working with active patients to obtain necessary documentation and assisting new patients to get Medicaid or refer patients to a third party to get active Medicaid for continued enrollment.
• Follow up with potential patients and contracts on a  consistent basis to ensure intake and enrollment is processed smoothly.
• Manage the referral intake process from initiation through admission statuses.
• Analyze weekly status update reports, from all agency contacts and complete all necessary paperwork.
• Maintain an active caseload with an appropriate quota and follow processes to get potential patients started with services.
• Schedule assessments and reassessments of applicants and enrollees using HHA eXchange.
• Timely communication with the Program Manager, team members, and the Marketing team.
• Constant exchange of information with various departments to schedule assessments, and gather required clinical and demographic data from patient and sources.
• Create, obtain and track all communication notes for prior and present authorizations.

• Consistently maintain caseload of potential clients and follow up with them on a continued basis.
• Be the liaison between the contracts and clients to get them eligible for services.
• Schedule nursing assessments as needed to assess patients in their homes.
• Screen patients to find out best level of care; obtain all required paperwork.
• Manage the referral intake process from initiation through admission statuses; generate daily referrals through the Epaces system.
• Manage the eligibility process of patients as they enter True Care for homecare services.
• Gather patient documentation and obtain any insurance information from the patient to get them cleared for services.
• Investigate type and level of insurance coverage to assess patient eligibility for home care services.
• Communicate with medical professionals and insurance company personnel to expedite patient eligible into our program.
• Analyze weekly status update reports, from all agency contacts and complete all necessary paperwork.
• Complete data entry to ensure accuracy of reporting and outcomes and schedule assessments and reassessments of applicants and enrollees using HHA eXchange.
• Upkeep timely communication with the Intake Manager, team members, and the marketing team.
• Maintain constant exchange of information with various departments to schedule assessments, and gather required clinical and demographic data from patient and sources.
• Maintain effective relations with all agency contacts.
• Create, obtain and track all communication notes for prior and present authorizations.

• Diploma from an accredited High School; GED equivalent.
• Fluency in Mandarin and Cantonese or Fuzhounese.
• Have experience working with database systems, an innate ability to internalize large amounts of information, experience in HHA eXchange is a plus.
• Demonstrated exceptional customer service experience.
• Excellent verbal and written communication skills.
• Personable and professional and can assist patients with questions on the CDPAP programs for the Scheduling Coordinator role.

True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.Build the career you want, enjoy a healthy work-life balance, and make a powerful impact as you advance in your role. Our agency is always growing, and we welcome candidates capable of steering the team in a positive direction.