Reception Supervisor - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Reception Supervisor is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner.  This role will be responsible for not only delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service but ensuring their team is meeting and exceeding the same expectations.  They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure.   This client facing role provides the opportunity to combine your passion for service, brilliant people skills, leadership, management and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibilities

• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
• Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
• Visibly engaged and well known in the workplace, regularly assists customers and guests with their needs
• Effectively pairs services to guests’ needs
• A resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events.
• Ability to build connections and network throughout the hospitality industry.
• Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Assist support for meetings, reception, and personal support
• Act as a central point of contact, providing information and wayfinding for the building, services, and activities
• Implement and monitor standards of service to meet and exceed expectations
• Manage and supervise teams members to ensure all the above not only meets expectations but exceeds them

Qualifications

• Minimum 3- 5 years previous customer service, hospitality related experience and management/supervising experience
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. 
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
• Working knowledge in a range of information technology tools and platforms
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.