RCO-3rd Party Adjudication Specialist - PharmScript, LLC

Overview

PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 2,000 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most. Job Summary We’re looking for a 3rd Party Adjudication Specialist to join our PharmScript team within our Revenue Cycle Operations department. As a 3rd Party Adjudication Specialist, the ideal candidate ensures that all outstanding bills are tracked for daily census. The ideal candidate is a people person who enjoys troubleshooting and resolving problems and is dedicated to helping customers. For you, no task feels too small and no challenge impossible. Excellent communication and interpersonal skills are essential.

Responsibilities Evaluate customer accounts, convey appropriate information, research customer issues, and establish financial arrangements with customers Review and work to resolve AR delinquencies within assigned accounts, including escalation to management as may be required Execute follow-up inquiries on broken payment arrangements and to secure future promises to pay Prioritize your work activities daily Timely response to all customer inquiries, both inbound and outbound Enter detailed conversation notes, including payment arrangements Perform consistently to meet performance standards set by the manager

Qualifications High school degree Experience in long term care or retail pharmacy environment preferred Communication, problem solving and organizational skills a must Must be able to work in a fast-paced environment Strong customer service skills Able to work independently as well as in a diverse, team environment Reliable, able to work under pressure and meet deadlines Excellent communication skills, professional demeanor Detail oriented, excellent organizational skills Pharmacy Technician license is required 1 year of billing, long term care or retail pharmacy experience desired Physical Demands and Work Environment The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job: May sit or stand seven (7) to ten (10) hours per day The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently May be necessary to work extended hours as needed May lift and/or move up to 25 pounds The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role Knowledge, Skills, and Abilities Able to identify and resolve issues quickly and efficiently Excellent communication, problem solving and organizational skills Comfortable working independently as well as in a diverse, team environment Able to work under pressure and meet deadlines Strong customer service skills Ability to lift and/or move up to 25 pounds Strong analytical problem solving and strategic thinking skills Excellent interpersonal skills Ability to travel as needed Basic computer skills and proficient in Microsoft Office We Offer PharmScript offers a robust suite of benefits to support employees and their families. Health and Wellness Benefits Medical, Prescription Drug, Dental, and Vision coverage for you and your eligible dependents Maternity care program and infertility services Tax-favored Health Savings Accounts, Healthcare, and Dependent Care Flexible Spending Accounts EAP Assistance Program with 24/7 access to free counseling, legal guidance, and financial resources Paid Time Off and Holidays 15 PTO days annually and 6 paid/floating holidays Retirement Planning 401(k) retirement planning with company match Commuter Benefits Transit/Parking Spending Account Voluntary Benefits Employee Life and Accidental Death & Dismemberment, Short/Long-term Disability, Critical Illness, Accident, and Hospital Indemnity plans are available for you and eligible dependents Other Perks and Benefits Legal & Identity Theft Protection Programs Employee Discounts: Instant savings on hundreds of products and services Pet Insurance Employee Support Program to eligible employees in times of urgent need Pay Transparency To reinforce our commitment to fair and equal pay transparency, PharmScript’s compensation is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge, education, skills, and office/market location. EEO Statement PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law. EO/Minorities/Females/Disabled/Veterans Min USD $18.00/Hr. Max USD $20.00/Hr.