RCM Specialist - Bilingual at Vaco, LLC
Orlando, FL 32803
About the Job
We are looking for a high energy individual with a focus on providing an excellent customer experience.
What to expect in this role
- Heavy outbound call flow to our patients
- Listening to their concerns with a collection’s mindset
- Follow authentication protocols
- Collect on past due balances and process payments
- Obtain new information to progress the claim
- Clear and concise documentation after every patient interaction
- Set the correct actions to ensure the claim will move forward
- Quality review of the work performed
Qualities of the ideal candidate
- Self-motivated – ability to jump in where help is needed
- Detail oriented and focused – pays attention to details and checks their work for quality
- Critical thinker – ability to brainstorm possible solutions with limited direction
- Strong problem-solving skills – finds solving problems exciting and not discouraging
- Good judgement – ability to make quick decisions based on available data
- Relational – ability to effectively work with other teams in a professional manner
- Natural curiosity – desire to understand the entire landscape of healthcare payers and claims
- Accountable – ability to own actions, listen to feedback and apply to make changes
- Overcome objections – the ability to listen to another and rise above the roadblock by asking great open-ended questions
- Reliability/Punctuality – the ability to honor the time commitment made and be present to help the team grow
- Communication Skills – the ability openly extend dialog by to professionally communicate in a clear and concise manner with others
Experience Required
- Collections or Third-Party Collections or Claims experience preferred
- Bilingual (English/Spanish)
- Call center experience
- Prior experience working with payers and health insurance claims preferred.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.