Radiology Support Coordinator, OHMG Radiology Group, Downtown Orlando - Orlando Health

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Position Summary 

Facilitate and enhance the working environment for the Radiologists and Department by improving workflow to increase efficiency
and productivity for exam throughput.

Orlando Health Medical Group Radiology Department 

****Located in Downtown Orlando - ORMC****

****POOL/PRN**** 

• Effectively communicate critical test results to referring physicians and healthcare providers in an accurate and timely manner.
• Expedites the interpretations of STAT or call report exams as requested by medical staff.
• Connects physician to physician phone calls and provides warm transfers to Radiologists and other departments.
• Manages inbound calls from providers and their support teams.
• Troubleshoots radiologist IT issues and places appropriate tickets or connects with the appropriate IT support staff.
• Faxes or calls reports to physicians.
• Relays after hours pages, consults, and emergent cases to radiology subspecialists.
• Follows up with exams that are incomplete or incorrect to have reports fixed by radiologist in a timely manner.
• Multitasks by managing multiple phone lines, STAT board, radiology work queues, and in person consults.
• Communicates with technologists the need for missing imaging or documentation.
• Documents received communication from technologists and any relayed communication from Radiologists to the appropriate are in Phillips PACS.
• Assists in support functions such as unlocking reports for radiologists.
• Educates outside departments on how to retrieve outside imaging.
• Investigates and resolves customer requests, questions, or problems.
• Performs other duties as assigned or directed to ensure smooth operation of the department including downtime operation.
• Actively participates in outstanding customer service and accepts responsibility in maintaining relations that are equally respectful to all.
• Follow HIPAA organizational policies and guidelines.
• Builds positive relationships with colleagues.
• Responds to requests quickly and effectively.
• Identifies and understands customer needs and expectations and meets them.
• Knowledgeable of physician schedule and subspecialties

Education/Training

High school graduate or GED equivalent.

Experience

Medical Terminology experience required.