Radiology Breast Imaging Navigator - UnitedHealth Group

Optum Medical Care, PC is a multi-specialty medical group that provides the highest quality medical care in 40 different locations throughout Westchester, Putnam, Dutchess, Columbia and Ulster counties.  Founded in 1946, Optum Medical Care, PC has grown to over 500 physicians and health experts representing 40 different medical specialties with major campuses throughout Westchester, Putnam, Dutchess, Columbia, and Ulster counties.  The Group is an independent clinical affiliate of the internationally recognized Massachusetts General Hospital. Optum Medical Care, PC has on-site laboratory and radiology services, as well as endoscopy suites and infusion suites, rendering comprehensive care in one convenient location.  Our commitment to quality is demonstrated by the four basic principles of Optum Medical Care are to have the highest quality: physicians, diagnostic technology, state-of-the-art information technology, superior patient satisfaction and service. 

The group has always maintained a firm commitment to each of our patients...to provide high quality medical and surgical care in a warm, friendly setting, and in a caring manner. Each and every member of our professional and support staff is dedicated to this ideal - physicians, nurses, technicians and support personnel.

Position Overview: The Breast Imaging Navigator performs a variety of routine duties including clerical, technical and patient related functions. The Breast Imaging Navigator is responsible for a broad range of health care services such as: patient scheduling, exam case review, patient education, and biopsy follow through. The Breast Imaging Navigator is highly specialized in the Women’s Imaging modality of Radiology, has training specifically in the scheduling of Women’s Imaging exams and biopsy procedures. They have been trained by licensed Mammography and Sonography professionals in the interpretation of Radiology reports to ensure the patient is receiving the proper exam follow up recommended by the Radiologist. The Navigator has the ability to utilize a variety of different computer software and phone systems to fulfill these daily responsibilities.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.

Location: 100 South Bedord Road, Mount Kisco, NY 10549

Primary Responsibilities:

• Run daily BiRads report on RIS to assess patients in need of follow up care

• Investigate patient mammography and sonography reports in RIS to assess required follow up imaging requirements

• Utilize the RIS Mammography Tracking Worklist to document follow up imaging requirements and track patient call history 

• Contact patients and schedule to follow up appointments within the appropriate modality utilizing the RIS and telephone systems

• Assist patients in scheduling biopsy appointments in the appropriate modality
• Ability to interpret the QGenda Radiologist schedule for the appropriate patient follow up appointment or biopsy scheduling
• Maintenance of the follow up appointment logs within the Mammography Tracking Worklist to ensure all patients are contacted to make their follow up appointments
• Maintain patient satisfaction and excellent customer service while interacting with the patients
• Attend to the Mammography Navigator phone line to ensure all phone calls are answered in a timely manner

• Maintain the Mammography Navigator email to ensure all requests are attended to in a timely manner

• Perform other various related duties as necessary to assist in patient care

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED or higher 
• 2+ years of Radiology experience

• 2+ years of scheduling experience
• Intermediate experience with Microsoft Office products

Preferred Qualifications:

• Experience in EHRs, EMRs, and RIS systems

Soft Skills:

• Ability to follow oral and written instructions

• Extremely organized

• Ability to effectively communicate with patients, visitors, and employees within the organization

New York Residents Only: The salary range for New York residents is $16.00 to $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 

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