Quantitative User Experience Researcher, Search - Google
San Francisco, CA
About the Job
Minimum qualifications:
- Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, a related field, or equivalent practical experience.
- 8 years of experience in an applied research setting, or a similar role.
- Experience in programming languages used for data manipulation and computational statistics (Python, R, MATLAB, C++, Java, Go), and with SQL.
Preferred qualifications:
- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
- 5 years of relevant work experience.
- Experience in leading survey design, including question construction, sampling, weighting, and analysis and developing survey measures or coursework in psychometrics.
- Experience in data visualization techniques and tools.
- Experience working across organizational boundaries to define, manage, and prioritize work.
- Ability to communicate complex data to stakeholders at various levels, from product teams to executive leadership.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." Quantitative User Experience Researchers make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, needs, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses. As a Quantitative User Experience Researcher (Quant UXR), you’ll help inform your team of UXers, product managers, and engineers about user needs. You’ll play a critical role in creating useful, usable, and delightful products. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You will investigate user behavior and user needs using empirical research methods such as logs analysis, survey research, path modeling, and regression analysis. Quant UXRs vary in background and use skills from computer science, quantitative social science, econometrics, data science, survey research, psychology, human-computer interaction, and other fields. You’ll combine skills in behavioral research design, statistical methods, and general programming to improve user experience. The Quantitative UXR community at Google will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.
User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”
The US base salary range for this full-time position is $168,000-$252,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Design and execute research about users’ trust and safety needs, and create the most trusted products and platforms. Develop statistical models to analyze data sets and understand user behavior.
- Develop surveys to assess users' experiences and identify opportunities to improve trust and safety across Knowledge and Information products.
- Generate new insights into what drives trust for users and provide leadership with a well-founded point of view (POV). Partner with various researchers to validate, test, triangulate data from qualitative data sources. Define processes and procedures for scaling Quantitative User Experience Researcher (UXR).
- Define quantitative User Experience (UX) goals and metrics in collaboration with UX designers, Qualitative UXRs, Engineering, and Product Managers (PM) to drive product excellence.
- Collaborate with trust and safety researchers across Google to drive more consistent, sensitive, and generalizable methods for measuring user sentiment.