Quality Supervisor at Valmont Industries, Inc.

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A Brief Summary of This Position

This position is responsible for Quality Assurance coordination and execution of both internal and external inspections, internal and external audits, and creation, revision and enforcement of procedures and specifications. In addition, this position works with suppliers, customers, 3rd party auditors and personnel from various departments and locations within Valmont to identify and develop quality assurance action plans and procedures. The Quality Supervisor works closely with stakeholders and serves as the Quality Management Representative in the absence of the Quality Manager.

This position is responsible for the supervision of all quality inspectors of all shifts. The quality department ensures that product meets the expectations of customer standards, including all national or international regulating bodies, and Valmont’s own internal quality standards.

In addition, this position aids in identifying opportunities for improvement regarding processes. While in the position, the Quality Supervisor will work to identify and develop quality improvement policies, procedures, and action plans.

Essential Functions

• This position reports to the Plant Manager if/when a Quality Manager is not available and dotted line reporting to the Regional Quality Manager.
• Has approximately 10 direct reports.
• Ensures that the Quality Policy is communicated, implemented, and maintained throughout the facility.
• Serves as the facility’s Management Representative for Quality if/when a Quality Manager is not onsite.
• Listed below are the essential functions that take place in the absence of a site Quality Manger. If there is a site Quality Manager, the Quality Supervisor will assist and support the following:                                                                      
  • Select, onboard, train, supervise, evaluate, and develop quality control employees to be successful in their roles.
  • Serve as an advocate for the customer, clarifying and reinforcing customer expectations, and fostering a culture of quality.
  • Conduct process audits of key manufacturing and business processes to ensure conformance with QMS requirements, and to identify opportunities for improvement.
  • Capable of travel approximately 15% of the time.
  • Monitor production processes and intervene when appropriate to support process control.
  • Contain, evaluate, and disposition nonconforming products; investigate root cause of nonconformances; and develop, implement, and evaluate corrective actions.
  • Support the timely and effective resolution of customer complaints, including performing field work when assigned.
  • Collect, analyze, and report data related to quality, such as costs of poor quality and FPY.
  • Review, validate, and retain quality records and associated reports, ensuring accuracy and completeness.
  • Assist team members with interpretation of shop drawings and specifications, QMS requirements, and customer specifications, including obtaining clarification from other functions to ensure that quality requirements are understood and met.
  • Assist team members with completing any certifications necessary to perform their duties.
  • Assist with the development, review, and implementation of QMS documents.
  • Perform inspection and testing duties as required by customer specifications, national specifications, international specifications, and any other requirements that provide acceptance criteria for Valmont products.
  • Serve on cross-functional teams to support improvements in organizational performance.
  • Establish and maintain professional working relationships with internal and external stakeholders.
  • Other duties as assigned by the Plant Manager and Regional Quality Manager.

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities)

• Bachelor’s degree with at least 1 years of quality control experience, or Associates’ degree with at least 2 years of quality control experience, or at least 4 years of quality control experience in a manufacturing or fabrication facility.
• Proven ability to lead, problem solve, plan, and lead customer service initiatives.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office programs (MS Word, Excel, Access, PowerPoint).
• Knowledgeable, or ability to learn about concrete batch processing and ACI accreditation skills (Field, Lab, and Aggregate testing).
• Knowledgeable about basic quality tools, such as a pareto chart, a fishbone diagram, FMEA, and root cause analysis.
• Basic knowledge of statistical process control and process capability.
• Able to work independently with minimal supervision.
• Able to make informed, rational, data-driven decisions.
• Able to persuade and motivate others.
• Able to interpret codes and standards, shop drawings, and specifications.

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Highly Qualified Candidates Will Also Possess These Qualifications

• Bachelors or Masters degree with previous quality control management experience.
• Basic understanding of statistical process control and process capability.
• ACI certifications in (1) Field Testing (2) Lab Testing (3) Aggregate Testing.
• Certified as a quality manager, auditor or quality engineer (e.g., ASQ, CQA, or ASQ CQE).
• Formal Lean Six Sigma training or experience leading Six Sigma projects.
• Six Sigma Green or Black Belt certification.

Job Knowledge/Capability

This person must have a knowledge level sufficient to develop and write inspection procedures in accordance with applicable codes and customer specifications. Having the ability to read and interpret production prints, order packets, quality inspection instructions and specifications are necessary for this position.

This person must be capable of using measuring equipment (i.e., tape measures, calipers, micrometer, etc.,), testing equipment (sieve analysis, slump tests, compressions tests, air tests, etc.), calculator, personal computer and other technical units as necessary to perform the job.

Interpersonal Skills

The incumbent must possess the ability to communicate effectively and convincingly. Communication comes in the form of conversations, memorandums, and reports. Having the ability to interact with all levels within the hierarchy of Valmont, our customers, and intermediaries is paramount. Furthermore, the incumbent works closely with production personnel, administrative personnel, quality assurance personnel, suppliers, customers, and customer liaisons discussing and communicating quality standards and procedures.

Equipment Operated

Tape measures, basic measuring devices, data gathering devices, personal computers, sieve analysis, air tests, compression machine and other quality control measurement devices. Moderate PC knowledge, especially the Microsoft Suite or programs within said package is required.

Decision Making

The incumbent must be capable of distinguishing conforming and non-conforming quality. It is imperative that the person is capable of reading, comprehending and properly interpreting specifications from both internal and external sources. Judgements will be made on a regular basis and must be done consistently and accurately.

The incumbent will be required to make decisions regarding the quality of products and processes on a regular basis. It is essential for this person to make uncompromising decisions consistent with the applicable customer, industry, and company specifications.

Working Environment and Physical Efforts

Work is performed in a factory setting, with most of the time being spent moving around different areas of manufacturing and shipping areas. The incumbent is regularly required to sit, stand, and walk for extended periods of time, as well as talk and listen on the phone and in personal conversations or meetings. This position will be exposed to all hazards located at manufacturing sites including noise, fumes, excessive heat/cold, dust, welding arc, all chemicals associated with the manufacturing areas, fire, smoke, unstable debris and confined spaces. Environment is fast-paced and demanding most of the time. This position may require long days to support the Quality initiative for a multi-shift operation.

The employee is frequently required to use hands to fingers, handle, or feel and reach with hands and arms while working in the office with various files and forms and while working on the computer. Incumbent must utilize proper ergonomic safeguards such as monitor height and positions, keyboard location and height and proper wrist rests. The incumbent may occasionally lift and/or move up to 20 pounds in working with large files, binders, computer equipment and shop equipment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

Benefits

Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:

• Healthcare (medical, prescription drugs, dental and vision)

• 401k retirement plan with company match

• Paid time off

• Employer paid life insurance

• Employer paid short-term and long-term disability including maternity leave

• Work Life Support

• Tuition Reimbursement up to $5,250 per year

• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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